Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Alison Close Loading

    This IDC Perspective looks at the increasing importance of the FP&A process and how technology is enabling more predictive insights into business performance, drivers, and potential impacts to the finance function."During COVID-19, we s...
  • By: 

    • Rick Villars Loading
    • Sandra Ng Loading
    • Simon Ellis Loading
    • Leif Eriksen
    • Serge Findling
    • Maureen Fleming Loading
    • Al Gillen
    • Chandana Gopal
    • Jeffrey Hojlo Loading
    • Mary Johnston Turner Loading
    • Ritu Jyoti Loading
    • Linus Lai Loading
    • Amy Loomis, Ph.D. Loading
    • Marci Maddox Loading
    • Tom Mainelli Loading
    • Thomas Meyer Loading
    • Rahiel Nasir Loading
    • Tony Olvet Loading
    • Robert Parker Loading
    • Andrea Siviero Loading
    • Gina Smith, PhD Loading
    • Elaina Stergiades Loading
    本調査レポートは、今後5年間にIT産業で起こるであろう10項目の予測(Prediction)と主要な促進要因(ドライバー)をまとめたものである。デジタルファーストの世界で成功するために必要なテクノロジーを定義、構築、管理する中で、企業のIT部門が直面する中期的および長期的な課題を明らかにしている。「今後数年間、主要なテクノロジープロバイダーは、企業が革新的なテクノロジーを使って現在の破壊的変化の嵐に対処できるように、主導的な役割を果たす必要がある」と、IDC Worldwid...
  • By:  Alison Close Loading

    This IDC Market Perspective provides an overview of the penetration of analytics services as part of managed (outsourced) business process services engagements, including the partnerships and internal IP service providers have invested in t...
  • By: 

    • Gard Little Loading
    • Jason Bremner Loading
    • Jennifer Hamel Loading
    • Douglas Hayward Loading
    • Erin Hichman Loading
    • Bill Latshaw Loading
    • David Tapper Loading
    • Dan Versace Loading
    • Brian Wood Loading
    This IDC Market Perspective describes the key takeaways from the recently held PwC 2022 Analyst Day event. PwC held its 2022 Analyst Day in New York City, November 8, 2022, and presented a wide range of updates across key areas of its busin...
  • By: 

    • Cathy Huang Loading
    • Claudio Stahnke
    Orange Cyberdefense revealed its ambition and blueprint at the recent analyst summit held in Antwerp, Belgium, to triple its revenue in five years' time with a total cybersecurity revenue of 3 billion euros by 2027.Can this bold ambition be...
  • By: 

    • Chris Barnard Loading
    • Rob Brothers Loading
    • Leslie Rosenberg Loading
    This IDC Market Note provides insights into Cisco Partner Summit, which returned to its live in-person format for the first time in three years bringing together global partners, press, and analysts to engage with Cisco executives. It also ...
  • By: 

    • Vladimir Kroa Loading
    • Giulia Carosella Loading
    • Luca Butiniello
    This IDC Survey explores how European organizations are approaching sustainability. It examines data from IDC's European Technology for Sustainability and Social Impact (TSSI) Survey, conducted in January 2022 among more than 700 organizati...
  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    This IDC PlanScape provides insights into building a distribution function for software-based digital innovation."The distribution of software-based digital products and services is much more complex than simply deciding between a direct or...
  • By: 

    • Alison Close Loading
    • Bill Latshaw Loading
    This IDC Market Presentation examines the managed business process services maturity model. Business process outsourcing is often associated with cost reduction, buyer-to-provider integration headaches, job loss, and the process of learning...
  • By: 

    • Eric Newmark Loading
    • Carl W. Olofson Loading
    • Kevin Permenter Loading
    • Dave McCarthy Loading
    • Michelle Morgan Loading
    • Jerry Silva Loading
    • Marc DeCastro Loading
    • Al Gillen
    • Gerry Murray Loading
    • Matthew Merker
    • Erin Hichman Loading
    • Christopher Webber
    • Jim Mercer Loading
    • Philip Bues Loading
    • Jeff Newton Loading
    This IDC Market Perspective discusses relevant news, announcements, and themes from Oracle's CloudWorld 2022 event held in Las Vegas on October 17–20, 2022. Over the past several years, Oracle has shifted its entire business focus and strat...

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