Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Rachel Liu Loading
    • Wenting Xu Loading
    本报告主体内容分为四个部分:第一部分分析了中国SaaS市场规模和发展现状,以及未来5年发展趋势和热点;第二部分研究了中国主要云服务商的生态体系构建情况,特别是SaaS生态的构建现状,并对阿里云、腾讯云、华为云、移动云、天翼云、用友和金蝶的生态系统情况进行了比较分析;第三部分展示了一些云服务商与SaaS伙伴合作的成功案例;第四部分对云服务商和SaaS伙伴共同构建生态提出了一些简单建议。“中国公有云服务市场正从高速增长期进入较快稳定增长期,企业对云计算的应用不断从云基础设施深入到...
  • By:  Jennifer Hamel Loading

    This IDC Market Perspective discusses findings from IDC's 2022 Enterprise Intelligence Services Survey around enterprise adoption of DataOps solutions and usage of professional services providers. This document highlights examples of servic...
  • By: 

    • Shiv Putcha
    • Nishant Bansal Loading
    This IDC Market Note discusses India's draft Telecommunication Bill 2022, which aims to update the extant regulatory framework to keep up with the technological advancements and address the challenges facing the sector. The reform is needed...
  • By: 

    • Penny Madsen Loading
    • Rory Duncan
    • Ryan Caskey Loading
    • Sean Riley
    This IDC Survey showcases survey findings from IDC's 1Q22 Cloud Pulse that examines cloud adoption and cloud trends among IT buyers, with a focus on macroeconomic trends, cloud spending and adoption, multicloud implementation and management...
  • By: 

    • Rahiel Nasir Loading
    • Duncan Brown Loading
    • Ewa Zborowska Loading
    • Ralf Helkenberg Loading
    • Penny Madsen Loading
    • Archana Venkatraman Loading
    • Massimiliano Claps Loading
    • Filippo Vanara Loading
    This IDC Market Perspective discusses digital sovereignty, which is becoming an important topic in Europe given legislation and judicial rulings that have come into force in recent years. While data sovereignty is now well established in Eu...
  • By:  Elaina Stergiades Loading

    This IDC Survey Spotlight compares IT spending data from the March 2022 Future Enterprise Resiliency and Spending Survey, Wave 2, with the same results from the September 2022 Future Enterprise Resiliency and Spending Survey, Wave 8. The su...
  • By:  Elaina Stergiades Loading

    This IDC Survey Spotlight examines some of the key areas where enabling automation is a key criterion for selecting IT vendors and service providers. With IT asset service and support an important area of consideration, IDC believes support...
  • By:  Elaina Stergiades Loading

    This IDC Survey Spotlight examines some of the key barriers for organizations as they work to improve the resiliency of their digital infrastructure. It offers suggestions for support providers looking to help IT organizations, with a focus...
  • By: 

    • Ryan Caskey Loading
    • Sean Riley
    • Penny Madsen Loading
    • Rory Duncan
    This IDC Market Presentation showcases survey findings from IDC's 3Q22 Cloud Pulse, which examines cloud adoption and cloud trends among IT buyers, with a focus on macroeconomic trends, cloud spending and adoption, vendor selection and crit...
  • By: 

    • Teodora Siman Loading
    • Curtis Price Loading
    This IDC Survey highlights the results of IDC's 2022 C-Suite Survey. This analysis is done on questions regarding executives who oversee the sustainability function in their organizations. Please note that this does not mean they have a ded...

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