Customer Relationship Management (CRM) Team
New Research
This IDC market perspective studies the demand for cloud-based enterprise resource management (ERM) solutions in Asia/Pacific small and medium-sized businesses (SMBs). This Market Analysis Perspective (MAP) includes market definitions, vend...
SAP recently announced its 3Q22 results. All results discussed in the document will be non-IFRS constant currencies unless otherwise specified. The financials for 3Q22 show cloud revenue growth up 25% to €3.288, which brings an increase in ...
IDC conducted its Syndicated DX Survey in Middle East, Turkey, and Africa in September 2022. The extensive survey sample totaled 341 respondents. This IDC Survey Spotlight highlights the sustainability-related attributes that respondents ci...
IDC carried out its extensive Syndicated Digital Transformation Survey throughout the Middle East, Turkey, and Africa (META) region in September 2022. The survey had a total of 341 respondents. This IDC Survey Spotlight highlights the key c...
This IDC PeerScape describes practices for implementing conversational AI in customer care environments such as contact centers. "Conversational AI technologies in the form of chatbots within customer service and contact center environments...
This IDC study presents the top 10 predictions for sustainability/ESG for 2023."As organizations are beginning to take their corporate sustainability initiatives to the next level, we see an increasing convergence of digital and sustainable...
This IDC study presents the top 10 predictions and key drivers for intelligent ERP/enterprise applications over the next five years. It highlights the midterm and long-term challenges that enterprise business, technology, and IT teams face ...
This IDC study provides the top 10 predictions for worldwide small and medium-sized business and digital-native business for 2023."SMBs need to boost resiliency and implement technologies that will power their businesses for growth. The com...
This IDC study explores 10 of the most urgent business and technology issues that customer experience executives across the C-suite must address to differentiate and prepare themselves to thrive in the next era of customer experience.Accord...
This IDC study provides IDC's 2023 top 10 predictions for artificial intelligence and automation."AI and automation investments are at the forefront of enterprise digital transformation and are seen as a digital deflator that can counter th...
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