Customer Relationship Management (CRM) Team

Mary Wardley

Program Vice President, Customer Care and CRM

Vladimir Kroa

Associate Vice President, Sustainability

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

New Research


  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This Tech Supplier Presentation is an accompanying piece to IDC FutureScape: Worldwide Future of Digital Innovation Predictions 2023 — Asia Pacific (Excluding Japan) Implications (IDC #AP49170723, January 2023). This document provides speci...
  • By: 

    • Lawrence Cheok Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Presentation discusses the Asia/Pacific (excluding Japan) (APEJ) regionalization of the IDC FutureScape: Worldwide Future of Customer Experience 2023 Predictions (IDC #US48543222, October 2022). Just as Asia/Pacific was shaking off...
  • By: 

    • Lawrence Cheok Loading
    • Daniel-Zoe Jimenez Loading
    • David Wallace
    • Cynthia Li Loading
    The IDC Market Analysis Perspective report delivers a concise view of the customer data platform (CDP) market in Asia/Pacific including Japan (APJ). Technology suppliers' sales, marketing, and product leaders can use this information to und...
  • By: 

    • Supriya Deka Loading
    • Daniel-Zoe Jimenez Loading
    • Seng Keong Low
    This IDC Tech Buyer Presentation provides the Asia/Pacific (excluding Japan) (APEJ) regionalization of the worldwide small and medium-sized business (SMB) and digital-native business (DNB) IDC FutureScape for 2023. This IDC study shortlists...
  • By: 

    • Lawrence Cheok Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Presentation is an accompanying piece to the IDC FutureScape: Worldwide Future of Customer Experience 2023 Predictions — APEJ Implications. It provides specific recommendations for two roles within technology vendor organizations: ...
  • By: 

    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    This IDC Survey Spotlight analyzes how traditional organizations perceive digital-native businesses (DNBs) and highlights how they prefer to engage with them. This IDC Survey Spotlight is based on data from IDC's 2022 Future Enterprise Resi...
  • By: 

    • Supriya Deka Loading
    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    This IDC Tech Supplier Presentation is an accompanying piece to the main IDC FutureScape Worldwide Small and Medium-Sized Business and Digital Native Business 2023 Predictions — Asia Pacific (Excluding Japan) Implications. It provides speci...
  • By: 

    • Denise Lund Loading
    • Mary Wardley Loading
    • Wayne Kurtzman Loading
    On December 6, Dialpad announced a market and brand shift with its announcement of the Dialpad Ai-Powered Customer Intelligence Platform, shifting its leading offer away from point solutions in voice, meetings, and contact center to a unifi...
  • By: 

    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    • Kiranjeet Kaur Loading
    This IDC Presentation discusses the Asia/Pacific (excluding Japan) (APEJ) regionalization of the IDC FutureScape: Worldwide Future Consumer 2023 Predictions (IDC #US49754022, October 2022). The COVID-19 pandemic, geopolitical instability, s...
  • By: 

    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    • Kiranjeet Kaur Loading
    This IDC Presentation is an accompanying piece to the IDC FutureScape: Worldwide Future Consumer 2023 Predictions — Asia/Pacific (Excluding Japan) Implications tech buyer presentation. It provides specific recommendations for two tech vendo...

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