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- Current: IDC Market Glance: Future of Customer Experience in Asia/Pacific, 2Q23
target audience: TECH SUPPLIER Publication date: Jun 2023 - Document type: Market Presentation - Doc Document number: # AP50337823
IDC Market Glance: Future of Customer Experience in Asia/Pacific, 2Q23
By:
- Lavanya Jindal Loading
- Seng Keong Low
- Daniel-Zoe Jimenez Loading
Content
- 10 slides
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Abstract
This IDC Market Glance provides a current overview of the Asia/Pacific (including Japan) (APJ) customer experience (CX) landscape. It depicts who the major software and services players in the Asia/Pacific market are across 20 segments. As customer experience continues to be a competitive differentiator and an investment area for APJ organizations, it is more critical than ever to deliver an exceptional CX. This translates into greater confidence and trust from customers.
Coverage
Subscriptions Covered
Asia/Pacific Experience Value Streams and Technologies
Companies Covered
- Commbox Communication and Automation Ltd.
- WPP plc
- Tech Mahindra Limited
- Alibaba Group Holding Limited
- Five9 Inc.
- Google LLC
- Boston Consulting Group Inc.
- mParticle, Inc.
- HubSpot Inc.
- Sensors Network Technology (Beijing) Co., Ltd.
- Emplifi Inc.
- Canva, Inc.
- Microsoft Corporation
- OneTrust LLC
- Sprinklr Inc.
- Block Inc.
- Dentsu Inc.
- Momentive Global Inc.
- R/GA Media Group, Inc.
- Treasure Data Inc.
- Gainsight Inc.
- Amazon Web Services Inc.
- NTT DATA Corporation
- SAP SE
- Merkle Inc.
- Freshworks Inc.
- Tealium Inc.
- BigCommerce, Inc.
- Ping Identity Corporation
- Vertical Web Solutions
- HCL Technologies Limited
- Sitecore Corporation A/S
- Twilio, Inc.
- Avaya Inc.
- Meltwater Group
- Medallia Inc.
- Bain & Company, Inc.
- Adobe Systems Inc.
- KPMG International
- Intercom Systems Inc.
- IBM
- Spryker Systems GmbH
- Sprout Social, Inc.
- Pegasystems Inc.
- Teradata Corporation
- Wipro Limited
- Cognizant Technology Solutions Corporation
- Hootsuite Media Inc.
- Infor Inc.
- PricewaterhouseCoopers LLP
- Quadient Group AG
- Nreach Online Services Pvt Ltd
- OpenText Corporation
- Genesys Telecommunications Laboratories, Inc.
- Shopify Inc.
- The Trade Desk Inc.
- Velocita Inc.
- BirdEye, Inc.
- Oracle Corporation
- SAS Institute Inc.
- Accenture plc
- ServiceNow, Inc.
- Tencent Holdings Limited
- Kingsoft Corporation Limited
- Qualtrics, LLC
- Cisco Systems Inc.
- Digital River, Inc.
- Glassbox Ltd.
- Deloitte LLP
- Meta Platforms Inc.
- Salesforce, Inc.
- SugarCRM Inc.
- Veeva Systems Inc.
- Capgemini Services SAS
- Sage Group plc
- Amazon.com Inc.
- Concentrix Corporation
- Content Square SAS
- Omnicom Group Inc.
- Zoho Corporation Pvt. Ltd.
- Amdocs Limited
- CleverTap
- Zendesk Inc.
- Ernst & Young Global Limited
- Shanghai Weimeng Enterprise Development Co., Ltd
- MediaMath, Inc.
- Baidu, Inc.
- Ogury Ltd.
- ChurnZero Inc.
- Publicis Groupe SA
- Okta, Inc.
- TrustArc Inc.
- Kingdee International Software Group Company Limited
- LINE Corporation
- NICE Ltd.
- Conversica Inc.
- Henan Yunmai Information Technology Co. Ltd.
- Dropbox Inc.
- Verint Systems Inc.
Regions Covered
Topics Covered
- Advertising software
- Analytic applications
- Content management
- Customer relationship management applications
- Future of customer experience
- Governance, risk and compliance infrastructure
- Marketing automation
- Sales enablement