IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Senior Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Director, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By: 

    • Cristiano Quattrini
    • Ornella Urso Loading
    This IDC PlanScape analyzes the various facets of retail loyalty, from the viewpoint of companies and consumers in terms of tools and competitive advantages generated through fostering commitment and customer connection."Loyalty programs, w...
  • By:  Filippo Battaini Loading

    This IDC Market Presentation provides the European retail IT application forecast for 2021–2026, aiming to provide technology vendor product managers and those responsible for market/competitive intelligence with an industry overview of IDC...
  • By:  Dorothy Creamer Loading

    This IDC PeerScape examines several best practices for blending personalization into the digital customer experience."Hospitality and travel experiences are shifting to become digital first as guests expect and demand customized connected i...
  • By:  Ananda Chakravarty Loading

    This IDC Perspective looks at incentives including price incentives, metrics, and the cost to do business with loyalty programs. Retail loyalty programs permeate a majority of retailers that have invested in and implemented a loyalty progra...
  • By: 

    • Ornella Urso Loading
    • Filippo Battaini Loading
    This IDC Market Glance provides an overview of technology providers across the main and core retail commerce capabilities and services: from single interfaces happening through payments and livestreaming, across ecommerce marketplaces and o...
  • By: 

    • Mark Thomason Loading
    • Ananda Chakravarty Loading
    This IDC study provides an initial forecast for the worldwide price optimization and management applications software revenue from 2023 through 2027."The past few years have been very challenging on pricing teams to keep up with changing in...
  • By: 

    • Ananda Chakravarty Loading
    • Alex Holtz Loading
    • Roger Beharry Lall Loading
    This IDC Survey covers data from IDC's Retail Media Network Survey conducted in May 2023. The document provides the results and analysis from a global survey focused in North America and Europe across 224 retail leaders. Respondents span ac...
  • By: 

    • Filippo Battaini Loading
    • Sofia Poggi Loading
    This IDC Tech Buyer Presentation provides an overview of retailers' current priorities, challenges, and key areas of investment, highlighting the need to drive employee experience (EX) to the top of retailers' agenda. It illustrates retaile...
  • By: 

    • Leslie Hand Loading
    • Anne Paris
    This IDC Perspective looks at the market conditions that are leading hardware providers to pivot to a software and services model, as well as how that pivot requires an organization to change how it does business. We examine three companies...
  • By: 

    • Cristiano Quattrini
    • Filippo Battaini Loading
    This IDC Market Presentation provides the worldwide retail IT application forecast for 2021–2026. It aims to provide technology vendor product managers and those responsible for market/competitive intelligence with an industry overview of I...

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