IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Anne Paris

Research Manager, Worldwide Retail Experiential Operations Strategies

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Manager, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By: 

    • Massimiliano Claps Loading
    • Dorothy Creamer Loading
    This IDC Perspective analyzes the perfect storm driving investments in digital and data for organizations throughout the travel industry to improve efficiencies, boost revenue, and increase customer loyalty and lifetime value. "The traveler...
  • By: 

    • Cristiano Quattrini
    • Filippo Battaini Loading
    • Sofia Poggi Loading
    • Ornella Urso Loading
    This IDC PlanScape examines how digital transformation in HR can positively affect a retail organization, underlining steps toward a more impactful employee experience in view of flawless and efficient execution of modernization projects."F...
  • By:  Jordan K. Speer Loading

    This IDC Survey Spotlight answers the following question: How likely is it that you would choose to shop elsewhere if a retailer does not provide visibility into the available inventory, costs, and location (pickup, and at which stores, ver...
  • By: 

    • Filippo Battaini Loading
    • Sofia Poggi Loading
    • Ornella Urso Loading
    This IDC Perspective highlights the importance of sustainability and social responsibility for retailers and the role of data in achieving environmental, social, and governance (ESG) goals. It shows that digital transformation and better us...
  • By: 

    • Leslie Hand Loading
    • Anne Paris Loading
    This IDC study provides a systematic assessment of the retail operations technologies that make up a fully digitized store. The IDC TechScape model is designed specifically to capture progress in the adoption of emerging disruptive technolo...
  • By: 

    • Ananda Chakravarty Loading
    • Roger Beharry Lall Loading
    On March 7, 2023, Criteo announced its acquisition of Brandcrush, a small Australia-based company that modernizes the purchasing process for various retail-related media channels including in-store media, out-of-store media, and online bran...
  • By:  Dorothy Creamer Loading

    This IDC Survey Spotlight reveals the top business objectives that hospitality and travel organizations are tapping AI investments to help achieve. AI is being layered across enterprise solutions to help augment employees and make them more...
  • By:  Ananda Chakravarty Loading

    This IDC study provides an assessment of the principal retail price optimization solutions and discusses what criteria are most important for companies to consider when selecting a vendor."Price optimization, once thought to be a mature spa...
  • By:  Margot Juros Loading

    This IDC Perspective highlights some of the top takeaways on the digital infrastructure areas that garnered great attention and interest from retailers at NRF 2023. NRF 2023 showcased a range of new solutions intended to reduce friction acr...
  • By: 

    • Margot Juros Loading
    • Ornella Urso Loading
    Fujitsu's voluntary public takeover bid for the acquisition of GK Software is a major step in the overall company's Uvance strategy to accelerate the company's digital transformation offerings worldwide. GK Software brings to the proposed t...

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