IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Senior Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Director, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By:  Ananda Chakravarty Loading

    This IDC Perspective discusses the importance and benefits of "what-if" scenario planning in retail with the integration of artificial intelligence (AI)."The value of scenario planning challenges existing models and the status quo. In retai...
  • By:  Margot Juros Loading

    This IDC Tech Buyer Survey Spotlight discusses retailer plans to increase investment in modernized infrastructure technologies, including cloud, edge, and networking, to better support key priorities of becoming more data driven; delivering...
  • By:  Jordan K. Speer Loading

    This IDC PeerScape is one of a two-part series that aims to home in on specific practices retailers can enable through improved processes and technology to improve customer experience, profitability, and sustainability outcomes across the e...
  • By: 

    • Leslie Hand Loading
    • Anne Paris
    This IDC Tech Buyer Survey Spotlight assesses how retailers plan to invest in computer vision AI and RFID solutions to solve a wide array of store and supply chain challenges, the most urgent being shrink and loss of goods due to theft or d...
  • By: 

    • Ornella Urso Loading
    • Sofia Poggi
    This IDC Tech Buyer Presentation offers a comprehensive overview of the retail customer experience (CX) landscape as of 2024. It identifies key business priorities and challenges, encompassing both external market dynamics and internal orga...
  • By: 

    • John Snow Loading
    • Jeffrey Hojlo Loading
    • Jan Burian Loading
    • Rakesh Patni Loading
    • Jordan K. Speer Loading
    This IDC Tech Buyer Presentation describes a generative AI (GenAI) use case taxonomy for engineering R&D. The taxonomy includes 5 sections and a total of 18 use cases that describe various business functions for product development with...
  • By: 

    • Cristiano Quattrini Loading
    • Filippo Battaini Loading
    This IDC Perspective explores the transformative impact of digital payment methods on the retail landscape, delving into the widespread adoption of existing and emerging technologies, their implications for consumer behavior, and the strate...
  • By: 

    • Cristiano Quattrini
    • Filippo Battaini Loading
    This IDC Market Presentation contains IDC's European retail market trends report for 2024, which aims to provide technology vendors with an overview of the key business trends shaping the European retail industry in the apparel, footwear, a...
  • By:  Ananda Chakravarty Loading

    This IDC Survey Spotlight highlights the organizational structure of retail media networks (RMNs) that are being developed combined with active staffing of RMNs by retailers. What types of business structures are being developed, and the em...
  • By: 

    • Michelle Morgan Loading
    • Heather Hershey Loading
    • Alan Webber Loading
    • Ornella Urso Loading
    This IDC Tech Buyer Presentation describes examples of key business function use cases specific to the sales function within the IDC Generative AI Use Case Taxonomy research. IDC defines a use case as a business-funded initiative enabled by...

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