IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Senior Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Director, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By: 

    • Matt Arcaro Loading
    • Anne Paris
    • Leslie Hand Loading
    This IDC Perspective investigates the current and future role of computer vision within the retail industry. This includes a deep dive into computer vision — what it is, how it works, and the approaches for developing, validating, and deplo...
  • By: 

    • Filippo Battaini Loading
    • Ornella Urso Loading
    • Sofia Poggi
    This IDC Perspective analyzes how Sonepar (a B2B distributor of electrical products, solutions, and related services) embarked on an ambitious transformation journey to introduce a global omni-channel business model through the implementati...
  • By: 

    • Cristiano Quattrini
    • Filippo Battaini Loading
    This IDC Market Presentation provides the Retail Market Trends 2023 Europe Report, which offers technology vendors with an overview of key business trends shaping the European retail industry in 2023. The report offers a foundation of indus...
  • By: 

    • Cristiano Quattrini
    • Filippo Battaini Loading
    • Sofia Poggi
    • Ornella Urso Loading
    This IDC PlanScape explores how retail businesses can enhance customer satisfaction, build long-term relationships, and drive sales growth by leveraging CRM platforms."In today's fiercely competitive retail landscape, CRM platforms have eme...
  • By:  Ananda Chakravarty Loading

    This IDC Market Note examines the Tata Consultancy Services (TCS) Analyst Day event held in Boston, Massachusetts, June 13, 2023. We specifically look at the TCS retail and consumer segment and the vision that TCS brings to the table around...
  • By: 

    • Jordan K. Speer Loading
    • Ananda Chakravarty Loading
    • Roderick Gaines
    This IDC Perspective details key takeaways from Blue Yonder ICON. This year's Blue Yonder ICON presented a vision of a revolutionized supply chain that combines abundance with sustainability by reimagining the way data is stored, accessed, ...
  • By:  Ornella Urso Loading

    This IDC Market Glance provides a high-level overview of major software and services providers in each category under worldwide retail immersive and AI-driven customer experience (CX). The categories show a potential market and technology s...
  • By:  Filippo Battaini Loading

    This IDC Market Presentation provides the European retail IT application forecast for 2021–2026, aiming to provide technology vendor product managers and those responsible for market/competitive intelligence with an industry overview of IDC...
  • By: 

    • Cristiano Quattrini
    • Ornella Urso Loading
    This IDC PlanScape analyzes the various facets of retail loyalty, from the viewpoint of companies and consumers in terms of tools and competitive advantages generated through fostering commitment and customer connection."Loyalty programs, w...
  • By: 

    • Ornella Urso Loading
    • Filippo Battaini Loading
    This IDC Market Glance provides an overview of technology providers across the main and core retail commerce capabilities and services: from single interfaces happening through payments and livestreaming, across ecommerce marketplaces and o...

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