Artificial Intelligence and Automation Team
New Research
在企业服务资源需求增加的背景下，企业正大量引入对话式人工智能能力用于多渠道的产品服务销售与客户管理等工作，例如智能客服可以自动答复简单重复的信息咨询，提高了人工客服的工作效率和客户体验，降低了商家的经营成本，在金融、政府、电信、电商、零售及传统行业得到了大量应用，推动了多种渠道下企业客户服务的自动化、智能化。IDC人工智能高级分析师程荫表示："对话式人工智能已从单点应用逐步升级为多模态交互的综合性智能对话系统，相关智能客服解决方案也迎来创新，拥有了交互式数字人的形象和对话能力...
This IDC Tech Buyer Presentation discusses what organizations perceive as their top challenges related to building enterprise intelligence skills and what methods they expect to use to invest in enterprise intelligence skills. The document ...
This IDC study assesses the capabilities and strategies of enterprise financial crimes management software solutions (identification and detection) used by financial institutions (FIs) from the perspective of AI responsibly. A key component...
"This IDC PeerScape explores three practices energy companies can use to accelerate their carbon reduction plans and address the challenges they face when undertaking DX," says Rakesh Patni, associate research director, IDC Energy Insights....
IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles three vendors with edge technologi...
This IDC PeerScape discusses best practices for businesses implementing conversational AI, collected from organizations that are using conversational AI for internal and external self-service use cases. "As conversational AI has entered mai...
This IDC Tech Buyer Presentation outlines how companies can improve operational resilience with modernized edge IT resources.
This IDC Market Note presents an impact analysis of the announcement of Broadcom’s planned acquisition of VMware. It includes guidance that customers should consider concerning the acquisition as well as strategic vendor planning.
This IDC Tech Buyer Presentation provides an overview of the conversational AI tools and technologies market. It also provides information and advice for executives that are considering building and/or purchasing a conversational AI solutio...
This IDC Tech Buyer Presentation outlines the key vendor attributes driving successful use of intelligent automation services, based on data from IDC's 2021 Future of Intelligence Survey, 2021 Intelligent Automation Services Survey, and 202...
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