Social Business Team

Takashi Manabe

Group Director, Software/Service Solutions, Data & Analytics, IDC Japan

Lewis Ward

Research Director, Gaming and VR/AR

Alejandro Florean

Vice President Consulting & Strategic Solutions, Latin America

Mary Wardley

Program Vice President, Customer Care and CRM

Yoko Ono

Research Manager, Software & Services, Research, IDC Japan

Wayne Kurtzman

Research Vice President, Social, Communities and Collaboration

New Research


  • By:  Wayne Kurtzman Loading

    Cisco held their annual Cisco Live event, bringing over 20,000 people to Las Vegas from June 3 to June 6, 2024. The theme of "Go Beyond" was paired with the Cisco Live Press and Analyst Conference. Both focused on Cisco's evolving role in t...
  • By:  Lewis Ward Loading

    This IDC Market Note assesses the impact that co-streaming, which is also known as community casting, has had on popular esports tournaments in the past year. It also considers what this trend portends for core esports market suppliers in 2...
  • By:  Lewis Ward Loading

    This IDC study forecasts home video game console hardware, software, and service use and spending through 2028. Eighth-, ninth-, and tenth-generation consoles are considered in grouped categories. Packaged game discs/cards are broken out fr...
  • By:  Yoko Ono Loading

    本調査レポートは、国内デジタルエンジニアリング市場の市場規模予測を提供するものである。本市場予測では、デジタルエンジニアリング向けICT市場をプロダクトエンジニアリング(PE)/OT別に分け、これらのテクノロジー別、産業分野別の予測を提供する。併せて、デジタルエンジニアリング向けの産業領域(非ICT)市場の予測も提供する。「部門や企業の枠を超えたプロセス改革や全体最適を実現するために、ベンダーはITやデジタル技術に対する深い知見に基づいてITの「あるべき姿」の標準化を推進すべ...
  • By:  Alejandro Florean Loading

    This IDC Market Perspective analyses and highlights the main topics and announcements of AWS re:Invent 2023. Overall, AWS re:Invent 2023 presented a succinct but comprehensive plan for companies including all the tools, platforms, hardware,...
  • By: 

    • Eric Newmark Loading
    • Aly Pinder Loading
    • Marci Maddox Loading
    • Lou Reinemann Loading
    • Gerry Murray Loading
    • Roger Beharry Lall Loading
    • Heather Hershey Loading
    • Sudhir Rajagopal Loading
    • Michelle Morgan Loading
    • Mary Wardley Loading
    • Nadia Ballard Loading
    These IDC Pivot Table banner books provide data for IDC's CX Path 2024 program, including 7 of the 13 application categories: contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, customer...
  • By: 

    • Eric Newmark Loading
    • Aly Pinder Loading
    • Marci Maddox Loading
    • Gerry Murray Loading
    • Heather Hershey Loading
    • Mary Wardley Loading
    • Roger Beharry Lall Loading
    • Sudhir Rajagopal Loading
    • Michelle Morgan Loading
    • Lou Reinemann Loading
    • Nadia Ballard Loading
    These IDC Pivot Table banner books provide data for IDC's CX Path 2024 program, including 6 of the 13 application categories: advertising, marketing, sales, digital commerce, configure/price/quote (CPQ), and product information management/p...
  • By: 

    • Wayne Kurtzman Loading
    • Denise Lund Loading
    • Mary Wardley Loading
    • Oru Mohiuddin Loading
    This IDC Link recaps the Zoom (NASDAQ:ZM) Perspectives 2024 analyst day held in New York City on May 21 and 22, 2024. On pace to deliver over 3,000 new features this year, Zoom is expanding its feature set to improve its position as a commu...
  • By: 

    • Wayne Kurtzman Loading
    • Mary Wardley Loading
    This IDC Market Perspective analyzes the key announcements made from collaboration and contact-center-as-a-service (CCaaS) vendors and their impact on the market at the Enterprise Connect 2024 conference and expo, which was held in Kissimme...
  • By:  Wayne Kurtzman Loading

    This IDC Market Note analyzes the announcements at Atlassian Team '24. The Atlassian Team '24 conference, held from April 30 to May 2, 2024, in Las Vegas, Nevada, showcased Atlassian's continued evolution and expansion beyond the company's ...

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