target audience: TECH BUYER Publication date: Jun 2024 - Document type: IDC PeerScape - Doc Document number: # US52111524
IDC PeerScape: Peer Insights to Adopt Experience-Orchestrated Applications
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Abstract
This IDC PeerScape describes three practices to help organizations address these challenges, accelerating adoption and improving value realization for X-O applications.
"X-O applications can deliver a seamless experience, even when the user's needs traverse multiple systems, processes, and even companies," says Elaina Stergiades, research director, IT Service Strategies for Proactive Customer Success. "In a world with AI everywhere, organizations will rely on X-O applications to drive experience as a key competitive differentiator. These three practice areas can help accelerate adoption and value realization for X-O applications, achieving the desired outcomes and objectives across complex, diverse ecosystems."