IDC Retail Insights Team
New Research
This IDC PeerScape is one of a two-part series that aims to home in on specific practices retailers can enable through improved processes and technology to improve customer experience, profitability, and sustainability outcomes across the e...
This IDC Perspective highlights the key takeaways from the National Retail Federation (NRF) 2024: Retail's Big Show focused on the strategic importance of new point-of-sale (POS) and payment offerings in enhancing omni-channel customer expe...
This IDC Survey highlights findings from IDC's 2023 Global Retail Survey, focusing on insights into the digital strategies and investment plans of hospitality operators. The analysis includes examination of hotel and restaurant top internal...
This IDC TechScape provides a systematic assessment of selected AI-powered technologies available to brands and retailers to streamline their commerce operations. The IDC TechScape model is designed to capture progress in the adoption of em...
This IDC PeerScape is part 2 of a two-part series that aims to home in on specific practices that retailers can enable through improved processes and technology to improve customer experience, profitability, and sustainability outcomes acro...
This IDC Perspective discusses NRF 2024, which presented an array of technology solutions and trends to address the ever-increasing complexity of the foodservice industry. Diners' expectations and demands are higher than ever as foodservice...
This IDC Link examines the recent announcement of Wendy's plans to implement dynamic pricing by early 2025 and the subsequent backlash of negative press. The use of dynamic pricing is not a new concept, but one that has not been utilized wi...
This IDC Market Perspective describes the leading impressions of IDC analysts who participated in the Infosys Analyst Days event held in San Diego on September 14–15, 2023, where the company presented a breadth of topics meant to update ana...
This IDC Tech Buyer Survey Spotlight takes a look at the top benefits accruing to retailers, addresses the challenges to achieving circularity, and identifies some of the top attributes that retailers have found relevant in engaging credibl...
This IDC Perspective presents key insights into and strategic considerations regarding retail CX from NRF24. The NRF Retail Big Show 2024 emphasized the growing role of AI and GenAI in the retail industry, confirming future-looking trends t...
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