target audience: TECH BUYER  Publication date: Mar 2024 - Document type: IDC PlanScape - Doc  Document number: # US51910024

IDC PlanScape: Experience-Orchestrated Business to Deliver Differentiated Value Outcomes

By: 

  • Aly Pinder Loading
  • Holly Muscolino Loading
  • Natalya Yezhkova Loading

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Abstract


This IDC PlanScape is intended to explain the concept and importance of deriving experience value and the experience-orchestrated applications aiding IT buyers and executives along their journey to becoming a digital business.

"The time for differentiation is now as economic uncertainty weighs on budgets and generative AI accelerates innovations," says Aly Pinder, research vice president, Worldwide Aftermarket Services Strategies. "In this new technology future, organizations will need to prioritize outcomes and experiences not outputs. The experience-orchestrated business will ensure value is created for employees, customers, and ecosystem partners."



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