Social Business Team

Takashi Manabe

Senior Research Director, Software/Service Solutions, Data & Analytics, IDC Japan

Lewis Ward

Research Director, XR, Gaming, and Interactive 3D Software

Alejandro Florean

Vice President Consulting & Strategic Solutions, Latin America

Mary Wardley

Program Vice President, Customer Care and CRM

Yoko Ono

Research Manager, Software & Services, Research, IDC Japan

Wayne Kurtzman

Research Vice President, Social, Communities and Collaboration

New Research


  • By: 

    • Kenichi Kusano Loading
    • Yoko Ono Loading
    本調査レポートは、黎明期にある国内Web3市場においてWeb3に取り組む国内企業に対して実施したアンケート調査を基に、Web3に関するメリットや価値、将来性への期待、さらには活用に当たっての懸念事項などを分析している。また、Web3に関する今後の展望とITサプライヤーが取るべきアプローチも考察している。「Web3に対する企業の期待やアプローチが非常に多岐に渡る市場の黎明期においては、ITサプライヤーのアプローチとして、多面的にWeb3に関するビジネスに取り組むことも、ブロック...
  • By:  Alejandro Florean Loading

    Companies in Latin America are transitioning from conceiving digital transformation as a business initiative to considering digitalization strategies as a fundamental characteristic of the organization. This implies the intrinsic participat...
  • By: 

    • Mary Wardley Loading
    • Roger Beharry Lall Loading
    • Heather Hershey Loading
    • Marci Maddox Loading
    • Michelle Morgan Loading
    • Gerry Murray Loading
    • Aly Pinder Loading
    • Sudhir Rajagopal Loading
    • Lou Reinemann Loading
    • David Wallace
    This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2027."2023 will be remembered as the year the orientation of customer outreach, sales, and engagement executed an extraordinary p...
  • By:  Wayne Kurtzman Loading

    Cisco held their annual Webex One conference in Anaheim, California from October 24-26, 2023. Cisco announced a new AI strategy for Webex that will improve communication and collaboration with a focus on real-time communications for both au...
  • By: 

    • Ritu Jyoti Loading
    • David Schubmehl Loading
    • Hayley Sutherland Loading
    • Maureen Fleming Loading
    • Shari Lava Loading
    • Neil Ward-Dutton Loading
    • Jennifer Cooke Loading
    • Laurie Buczek Loading
    • Melih Murat Loading
    • Jennifer Hamel Loading
    • Deepika Giri Loading
    • Shane Rau
    • Andrew Gens Loading
    • Matt Arcaro Loading
    • Kathy Lange Loading
    • Mary Wardley Loading
    • Nobuko Iisaka Loading
    • Raghunandhan Kuppuswamy Loading
    • Michele Rosen Loading
    This IDC study provides IDC's 2024 top 10 predictions for artificial intelligence and automation."ChatGPT's explosive global popularity has given us AI's first true inflection point in public adoption," says Ritu Jyoti, group vice president...
  • By: 

    • Sudhir Rajagopal Loading
    • Roger Beharry Lall Loading
    • Marc DeCastro Loading
    • Heather Hershey Loading
    • Daniel-Zoe Jimenez Loading
    • Lavanya Jindal
    • Marci Maddox Loading
    • Aly Pinder Loading
    • Lou Reinemann Loading
    • David Wallace
    • Mary Wardley Loading
    This IDC study explores 10 of the most urgent business and technology issues that customer experience (CX) executives across the C-suite must address to differentiate and prepare themselves to thrive in the age of intelligence-first custome...
  • By: 

    • Michelle Morgan Loading
    • Heather Hershey Loading
    • Roger Beharry Lall Loading
    • Gerry Murray Loading
    • David Wallace
    • Mary Wardley Loading
    • Aly Pinder Loading
    • Laurie Buczek Loading
    • Patrick Reymann Loading
    This IDC study presents IDC's 2024 top 10 predictions for B2B sales leadership."Several key trends are reshaping the landscape of B2B sales," says Michelle Morgan, research manager, Sales Force Productivity and Performance at IDC. "Everythi...
  • By: 

    • Laurie Buczek Loading
    • Alan Webber Loading
    • Marci Maddox Loading
    • Wayne Kurtzman Loading
    • Daniel-Zoe Jimenez Loading
    • Sudhir Rajagopal Loading
    • Roger Beharry Lall Loading
    • Steve White Loading
    • David Wallace
    “Over the last decade and a half, the nature of marketing has evolved from the emergence of digital marketing to the rise of content marketing and now the digital experience era. Each major inflection point has necessitated the need for mar...
  • By: 

    • Amy Loomis, Ph.D. Loading
    • Zachary Chertok Loading
    • Meike Escherich Loading
    • Maureen Fleming Loading
    • Leonardo Freitas Loading
    • Mick Heys Loading
    • Kazuko Ichikawa
    • Shannon Kalvar Loading
    • Wayne Kurtzman Loading
    • Bill Latshaw Loading
    • Ramon T. Llamas Loading
    • Amy Machado Loading
    • Anu Mehta Loading
    • Alicia Mokwa Loading
    • Holly Muscolino Loading
    • Lily Phan
    • Andrea Siviero Loading
    • Gina Smith, PhD Loading
    • Erica Spinoni Loading
    This IDC study contains IDC analysts' future of work worldwide outlook for 2024 and the planning horizon for the next five years. The outlook is presented through the lens of the 10 predictions that make up, in IDC's view, the framework for...
  • By: 

    • Mona Liddell Loading
    • Marc Strohlein
    • Daniel Saroff Loading
    • Alejandro Florean Loading
    • Serge Findling Loading
    • Marc Dowd Loading
    • David Clemente Loading
    • Franco Chiam Loading
    • Philip Carter Loading
    • Laurie Buczek Loading
    • Dr. Ron Babin Loading
    • Sue Troy
    • Yukiharu Yorifuji Loading
    • David Weldon Loading
    • Rick Villars Loading
    • Christopher Tozzi Loading
    • Go Suzuki Loading
    • Eric Samuel Loading
    • Kevin Prouty Loading
    • Tony Olvet Loading
    • Niel Nickolaisen Loading
    • Finn Li Loading
    • Sandra Ng Loading
    • Tracy Keeling
    This IDC study provides IDC's top 10 predictions for CIOs to have on their agenda in 2024."These predictions provide a strategic context that will enable CIOs to lead their organizations through a period of accelerated change and disruption...

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