IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Senior Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Director, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By: 

    • Cristiano Quattrini
    • Filippo Battaini Loading
    This IDC PeerScape discusses the main issues that emerge in retailers' livestream business models and how to solve them through decisions and directions."A retail company using livestream shopping for the first time might be bewildered by t...
  • By: 

    • Ornella Urso Loading
    • Filippo Battaini Loading
    • Sofia Poggi
    • Cristiano Quattrini
    This IDC PlanScape enables retail companies and brands to identify the main drivers (why), foundational elements (what), key actors (who), and business outcomes (how) to enhance omni-channel and headless commerce using a retail commerce pla...
  • By:  Dorothy Creamer Loading

    This IDC PlanScape provides a road map for hospitality and travel organizations considering CDP investments. It breaks down what is driving interest in CDP in hospitality and travel organizations and describes what differentiates CDP from o...
  • By:  Margot Juros Loading

    This IDC PeerScape provides a road map for implementing IoT security in retail organizations. "Amid rising retail crime and cyberattacks, now is an important time for retailers to take a proactive approach to security across the many, varie...
  • By: 

    • Margot Juros Loading
    • Dorothy Creamer Loading
    This IDC study assesses the capabilities and strategies of enterprise POS software solution providers that have a significant presence in the global grocery/food store segment. A key component of the evaluation is how IT buyers perceive the...
  • By: 

    • Giulio Raffaele
    • Filippo Battaini Loading
    • Ornella Urso Loading
    This IDC MarketScape assesses the capabilities and strategies of worldwide specialty software providers in providing the retail industry with innovation management platforms (IMPs). For this IDC study, we consider IMPs as systems that enabl...
  • By: 

    • Ornella Urso Loading
    • Filippo Battaini Loading
    • Giulio Raffaele
    This IDC MarketScape assesses the capabilities and strategies of popular enterprise software vendors and specialty customer data platform (CDP) providers in serving the needs of retail and CPG companies and brands worldwide across industry ...
  • By:  Jordan K. Speer Loading

    This IDC study analyzes software providers in the market today that support global trade processes in compliance, logistics, and visibility. Global trade is fragmented, and global trade management (GTM) software aims to rein in, unify, and ...
  • By: 

    • Giulio Raffaele
    • Filippo Battaini Loading
    • Ornella Urso Loading
    This IDC MaturityScape enables an organization to assess the competency and maturity of its ecommerce core business process. It was written to help CIOs and line-of-business (LOB) executives take actions today that will deliver the desired ...
  • By:  Jordan K. Speer Loading

    This IDC study examines last-mile optimization for omni-channel apparel retail."Today, with so many consumers ordering apparel online, last-mile transportation and logistics have evolved from a cost center to a source of competitive advanta...

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