Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    This IDC Survey Spotlight looks at digital transformation professional services provider ratings regarding ability to help the client organization. The data comes from IDC's June 2022 Digital Transformation Professional Services Survey.
  • By: 

    • Jeff Newton Loading
    • Bjoern Stengel Loading
    This IDC Market Presentation was delivered to the Infrastructure Channels Leadership Council in December 2022. Environmental, sustainability, and governance (ESG) is becoming a critical success factor in the IT space. IDC sees ESG performan...
  • By:  Alison Close Loading

    This IDC Survey examines the extent to which buyers and decision makers of managed (outsourced) finance business process services in Europe (United Kingdom, Germany) have outsourced their finance analytics activities, including the structur...
  • By:  Alison Close Loading

    This IDC Survey examines the finance transformation initiatives finance and accounting business process service providers have executed today for global enterprises versus what buyers want them to execute in the next three to five years. Th...
  • By:  Alison Close Loading

    This IDC Survey Spotlight depicts how global enterprises will react to increased rates brought forth by customer experience (CX) technology providers or CX service providers (renegotiate, pursue other low-cost providers, demand demonstratio...
  • By:  Jennifer Hamel Loading

    This IDC Survey examines the spending intentions and behaviors of buyers of enterprise intelligence services, with a specific focus on artificial intelligence (AI) services. It includes data taken from respondents' answers to questions abou...
  • By:  Jennifer Hamel Loading

    This IDC Survey examines the spending intentions and behaviors of buyers of enterprise intelligence services, with a specific focus on business analytics services. It includes data taken from respondents' answers to questions about a range ...
  • By:  Jennifer Hamel Loading

    This IDC Survey examines the spending intentions and behaviors of buyers of enterprise intelligence services, with a specific focus on intelligent automation services. It includes data taken from respondents' answers to questions about a ra...
  • By: 

    • Chandana Gopal Loading
    • Dan Vesset Loading
    • Dr. Chris Marshall Loading
    • Ritu Jyoti Loading
    • Jennifer Hamel Loading
    • Neil Ward-Dutton Loading
    • Amy Machado Loading
    • Carl W. Olofson Loading
    • John Rydning
    • Peter Rutten Loading
    • Tim Grieser
    • Danielle Ibran Loading
    • Jessie Danqing Cai
    • Anne Cheng Loading
    • Yanxia Lu Loading
    本調査レポートでは、Enterprise Intelligence(EI)に関して、IDCによるTop 10 Predictionsを紹介する。これらの予測には、意思決定、知識の収集、自動化、データ文化の各トピックが含まれる。「EIによって、あらゆるマクロ経済的条件下で企業が繁栄することが可能になる。本IDC FutureScapeの予測では、経営幹部がEIの強化に取り組むに当たって知っておくべき、今後1~5年間の重要なトレンドについて詳述する」と、IDC Future of...
  • By: 

    • Nishant Bansal Loading
    • Shiv Putcha
    • Navkendar Singh Loading
    This IDC Market Perspective discusses the drivers and challenges in telcos' plan for 5G rollout across India."Despite challenges, 5G will unlock the next wave of growth for the telecom industry in India, and telcos are well positioned to ca...

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