target audience: TECH SUPPLIER Publication date: Jan 2023 - Document type: IDC Survey Spotlight - Doc Document number: # US49987922
How Will Global Enterprises Respond to Rate Increases Introduced by CX Technology and Service Providers?
Content
- 2 slides
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC Survey Spotlight depicts how global enterprises will react to increased rates brought forth by customer experience (CX) technology providers or CX service providers (renegotiate, pursue other low-cost providers, demand demonstration of KPIs, etc.).
This IDC Survey Spotlight is based on data collected in IDC's Future Enterprise Resiliency and Spending Survey, Wave 9 (October 2022). Companies around the world are looking to adapt to recurring storms of disruptions while seeking to leverage digital capabilities to accelerate business operations and automate processes. This survey was conducted to gauge the impact of these priorities on IT spending and organizational resilience. The survey sample size included over 800 global respondents across 18 countries. Survey topics include business priorities and impact of economic uncertainties on IT spending, recession, digital business, customer experience, Internet of Things, and industry ecosystems.