Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Frank Dickson Loading
    • Michelle Abraham Loading
    • Jay Bretzmann Loading
    • Philip Bues Loading
    • Amy Cravens Loading
    • Pete Finalle Loading
    • Jennifer Glenn Loading
    • Cathy Huang Loading
    • Christopher Kissel Loading
    • Ed Lee
    • Ryan O’Leary Loading
    • Craig Robinson Loading
    • Christopher Rodriguez Loading
    • Michael Suby
    • Grace Trinidad Loading
    This IDC Market Presentation discusses emerging security technologies. Security is an "organic" discipline, constantly evolving to improve the efficiency and efficacy of existing approaches and adapting to respond to the creative new attack...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a worldwide regional view on enterprise sentiments for application modernization using standardized and modularized approaches. The document contains data from IDC's Application Services Survey, which was ...
  • By: 

    • John O'Brien
    • Gard Little Loading
    • Martin Sundblad
    • Matthew Wilkins Loading
    • Francesca Ciarletta Loading
    "IBM Consulting is driving forwards with a new buzz among its SME team as it pivots to take on the role of an independent technology and services orchestrator, led by its customers' specific business needs," says John O'Brien, research dire...
  • By: 

    • Jeff Newton Loading
    • Bjoern Stengel Loading
    This IDC Market Presentation was delivered to the Infrastructure Channels Leadership Council in December 2022. Environmental, sustainability, and governance (ESG) is becoming a critical success factor in the IT space. IDC sees ESG performan...
  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    This IDC Survey Spotlight looks at digital transformation professional services provider ratings regarding ability to help the client organization. The data comes from IDC's June 2022 Digital Transformation Professional Services Survey.
  • By:  Alison Close Loading

    This IDC Survey examines the finance transformation initiatives finance and accounting business process service providers have executed today for global enterprises versus what buyers want them to execute in the next three to five years. Th...
  • By:  Alison Close Loading

    This IDC Survey examines the extent to which buyers and decision makers of managed (outsourced) finance business process services in Europe (United Kingdom, Germany) have outsourced their finance analytics activities, including the structur...
  • By:  Alison Close Loading

    This IDC Survey Spotlight depicts how global enterprises will react to increased rates brought forth by customer experience (CX) technology providers or CX service providers (renegotiate, pursue other low-cost providers, demand demonstratio...
  • By:  Jennifer Hamel Loading

    This IDC Survey examines the spending intentions and behaviors of buyers of enterprise intelligence services, with a specific focus on artificial intelligence (AI) services. It includes data taken from respondents' answers to questions abou...
  • By:  Jennifer Hamel Loading

    This IDC Survey examines the spending intentions and behaviors of buyers of enterprise intelligence services, with a specific focus on business analytics services. It includes data taken from respondents' answers to questions about a range ...

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