target audience: TECH BUYER  Publication date: Sep 2023 - Document type: Tech Buyer Presentation - Doc  Document number: # US51236623

IDC 2023 SaaS, Services, and Cloud CSAT Awards


  • Eric Newmark Loading
  • Nadia Ballard Loading
  • Mickey North Rizza Loading


  • 13 slides

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This IDC Tech Buyer Presentation provides an overview of the results from IDC's customer satisfaction award program, the IDC SaaS, Services, and Cloud CSAT Awards.This award program recognizes the leading software-as-a-service (SaaS) vendors in each application market, services firms in each services market, and infrastructure-as-a-service vendors in each industry, who receive the highest customer satisfaction scores based on IDC's SaaS Path, Services Path, and Industry Cloud Path Surveys.

SaaS Path, Services Path, and Industry Cloud Path are global surveys that in combination cover approximately 8,000 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than two dozen different customer satisfaction metrics.

Results from IDC's SaaS CSAT Awards and Cloud CSAT Awards are both included in this document. Owing to the timing of our Services Path research, the IDC Services CSAT Awards will be announced later this year in a follow-up document during the November time frame.


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