2020 accelerated the shift to focus on workforce needs, and the employee experience (EX) market broadened, with several new IT services vendors and human capital management (HCM) vendors combining with an existing highly fragmented point solution vendor market. Business consulting firms focus EX strategies including strategic alignment, business process redesign, leadership development, change management, and transformation.
EX was strongly associated with surveys, well-being, recognition, and reward and has now broadened to full-fledged digital experiences with personalized, AI- and ML-driven platforms that include upskilling, diversity, equity and inclusion, corporate social responsibility, and self-service initiatives in a unified, frictionless platforms and to embed tailored employee journeys and new experiences in the flow of work. Analytics provide insights to enhance team and individual paths. Mature EX programs lead to greater organizational resilience and more satisfied employees.
The Employee Experience Management Strategies program explores these trends, the competitive landscape, and the impact of EX on organizational performance, particularly as the war for talent heats up.