target audience: TECH SUPPLIER  Publication date: Oct 2024 - Document type: Market Note - Doc  Document number: # EUR152655524

ServiceNow World Forum London 2024: The AI Platform for Business Transformation — An IDC EMEA Perspective

By: 

  • Louisa Barker Loading
  • Neil Ward-Dutton Loading
  • Ornella Urso Loading
  • Andrea Siviero Loading
  • Meike Escherich Loading
  • Angela Salmeron Loading
  • David Clemente Loading
  • Giulia Carosella Loading
  • Josh Budd Loading
  • Stuart Wilson Loading

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Abstract


This IDC Market Note analyzes major announcements and topics discussed during ServiceNow EMEA Industry Analyst Summit 2024 — colocated with the customer and partner event, ServiceNow World Forum London — on October 2.

"The impact of AI in terms of the company's portfolio is becoming increasingly evident, with all ServiceNow workflow and industry areas — Technology, Employee, Customer & Industry, Creator, and Finance & Supply Chain — now augmented by AI features and capabilities," said Andrea Siviero, senior research director, IDC's Digital Economy, Digital Business, and Future of Work.



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