Connectivity is the foundation upon which impact from digital and AI technology transformation is built. Yet today’s telecom operators are challenged to improve their service offering, deliver growth in shareholder returns, and to modernize their networks and IT systems. We support all parts of the industry ecosystem to identify their path to success in a disruptive landscape, and to accelerate their service and technology roadmaps.
Our analyst team engages every corner of the telecom ecosystem, tracking, validating, and guiding the industry from strategic vision to implementation. The approach is lead through regular engagements with telecom operators and suppliers ranging from strategic workshops and industry events, to more informal client inquiry requests.
A diagram showing IDC’s Telecom Framework made of different Venn diagrams with three segments: engage, which includes enterprise customers, telecom decision makers, network equipment providers, cloud providers and independent software vendors; insights, which includes market transformation, new telecom services, customer demand, technology transformation and partner strategies; and deliver, which includes client inquiries, granular market data, industry-leading reports, engaging presentations and custom insights.
For more examples of actionable insights from IDC analysts visit our Resource Center.
Learn how much progress leading telcos have made in developing and operationalizing Gen AI use cases, alongside existing investments in AI.
Register Now How Are Telcos Investing in AI and GenAI? 2 Years Past the HypeThis IDC webinar showcases the unfolding of unified communications and collaboration (UC&C) solutions for employee and customer engagement, comparing and contrasting the needs and solution approaches in the U.S. and Western European markets.
Register Now Unlocking new opportunities in UC&C for customer engagement in North America and Western EuropeAt this webinar IDC will look at the technology, market and customer choices, the key disruptions in the telco competitive and partnering ecosystem, the customer perspective on telcos’ growth ambitions, and the ways telcos can select reliable growth avenues that match their capabilities and ambitions.
Register Now Addressing the telco growth imperative in EMEALearn more about Telecom from our experts.
IDC’s European Telecom research offers thought leadership and advice on key challenges organizations face when building business strategies and implementing these technologies. Research includes:
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