Customer Relationship Management (CRM) Team

Mary Wardley

Program Vice President, Customer Care and CRM

Vladimir Kroa

Associate Vice President, Sustainability

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

New Research


  • IDC FutureScape: Worldwide Digital Transformation 2020 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Digital Transformation 2020 Predictions

    By: 

    • Philip Carter
    • Lianfeng Wu
    • Dan Vesset
    • Eileen Smith
    • Craig Simpson
    • Swapnil Shende
    • Joseph C. Pucciarelli
    • Kevin Prouty
    • Robert Parker
    • Tony Olvet
    • Adelaide O'Brien
    • Gard Little
    • Sandra Ng
    • Megha Kumar
    • Ritu Jyoti
    • Daniel-Zoe Jimenez
    • Jordan Jewell
    • Leslie Hand
    • Oscar Guzman
    • Jorge Gomez
    • Shawn Fitzgerald
    • Serge Findling
    • Lynne Dunbrack
    • Yukiharu Yorifuji
    This IDC study provides IDC's top 10 predictions for digital transformation for 2020."Direct digital transformation (DX) investment is growing at a compound annual growth rate (CAGR) of 17.5% from 2020 to 2023 and is expected to approach $7...

    Oct 2019 | Doc #US45569118 | IDC FutureScape

  • Customer Experience Strategies: Advice from Practitioners

    $4,500.00  Purchase Customer Experience Strategies: Advice from Practitioners

    By:  Mary Wardley

    This IDC Perspective shares valuable lessons learned from organizations and companies that have engaged in the process of digital transformation (DX) for the purposes of customer experience. Customer experience is a leading goal of organiza...

    Jun 2019 | Doc #US45190819 | IDC Perspective


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