target audience: TECH SUPPLIER Publication date: Jun 2023 - Document type: Market Presentation - Doc Document number: # US50985523
IDC SaaSPath 2023 Vendor Ratings: Customer Satisfaction Direct from the Mind of the Buyer
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Abstract
This IDC Market Presentation provides application and professional services vendor ratings by 23 application areas from IDC's 2023 SaaSPath Survey.
The survey polled 2,875 organizations across 5 continents and 11 countries to collect information on SaaS adoption, the SaaS buyer's journey, and SaaS vendor preferences and ratings. This IDC Market Presentation covers application adoption and in-depth vendor ratings, spending trends, and advocacy scores for more than 300 software vendors and professional services providers.
The functional application markets covered include accounts payable; accounts receivable; configure, price, quote (CPQ); core HR; digital commerce; ALM/EAM; employee experience; ERP; facility management; field service management; finance; procurement; payroll; product information and experience management (PIM/PXM); product life-cycle management/computer-aided design (PLM/CAD); PSA; SCM; subscription management; talent acquisition, talent management; tax; travel and expense; and treasury and risk management.