Social Business Team
New Research
This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2022, valued at $77.1 billion."The market year 2022 was supposed to be a return to 'business as normal' — mea...
Salesforce held its annual Dreamforce conference from September 12 to 14, 2023, bringing over 40,000 people to San Francisco's Moscone Center. Key announcements were centered on AI, including the launch of the Einstein 1 Platform and Slack ...
This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2023 to 2027."IDC survey research data reveals that even in the current climate of possible recession and inflation acti...
The Runtime Fee policy announced last Tuesday (September 12, 2023) by Unity Technologies, a leading game development software and services company based in San Francisco, drew the ire of prominent game studios. IDC does not believe the prop...
本調査レポートは、国内キャリアMEC（Multi-Access Edge Computing）サービス市場の見通しについて整理し、2023年～2027年の市場規模予測を行うものである。「キャリアMEC市場の発展の在り方として、基本的には、市場競争と各企業の設備投資に任せるとしても、市場原理にのみ従っていては、データ活用によるマネタイズとキャリアMECへの設備投資の好循環が生まれにくい可能性がある。この課題は、通信事業者が単独で考えるのではなく、長期的ビジョンに基づき、通信業界...
This IDC study examines the customer service applications market for 2020–2023. Revenue and market share of the leading vendors are provided for 2022. "While the customer service applications market experienced a dip in growth from 17.2% in...
This IDC Market Analysis Perspective (MAP) provides a high-level view of the video game industry in 2023 and forecasts key market segments through 2027. Typical weekly hours of gameplay, retail spending, and a range of other metrics are exa...
This IDC study looks at future revenue expected in the web conferencing applications software market. During the COVID-19 pandemic years, many people adopted collaborative software at a remarkable pace and are now more technically savvy tha...
This IDC Market Analysis Perspective (MAP) encapsulates IDC insights and data on the technologies, industry dynamics, and trends influencing the segments within the customer service applications and contact center applications segments. Som...
With generative artificial intelligence (AI) capturing our collective imagination, Google Cloud Next in San Francisco was sold out weeks before the event. The event was held in the Moscone Center from August 28 to 31, 2023. Google was waiti...
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