Social Business Team

Takashi Manabe

Senior Research Director, Software/Service Solutions, Data & Analytics, IDC Japan

Lewis Ward

Research Director, XR, Gaming, and Interactive 3D Software

Alejandro Florean

Vice President Consulting & Strategic Solutions, Latin America

Mary Wardley

Program Vice President, Customer Care and CRM

Yoko Ono

Research Manager, Software & Services, Research, IDC Japan

Wayne Kurtzman

Research Vice President, Social, Communities and Collaboration

New Research


  • By:  Wayne Kurtzman Loading

    This IDC Market Analysis Perspective (MAP) looks at the worldwide collaborative application markets and offers a perspective on the drivers, trends, revenue, and future of each submarket, including applications for team collaboration, enter...
  • By:  Lewis Ward Loading

    This IDC Market Presentation is a joint effort between IDC and data.ai. The deck has four sections: a summary of broad industry trends in 2023; a deep dive into four mobile games that outperformed on downloads and direct spending worldwide ...
  • By: 

    • Karen Massey Loading
    • Mike Glennon
    • Ritu Jyoti Loading
    • David Schubmehl Loading
    • Eman Elshewy Loading
    • Kritika Ghildiyal Loading
    • Nicholas Guo Loading
    • Carla La Croce Loading
    • Takashi Manabe Loading
    • Heriberto Roman Loading
    • Vinayaka Venkatesh Loading
    This IDC study provides a detailed description of IDC's Worldwide Artificial Intelligence Spending Guide methodology and taxonomy. This document should be used as a companion piece for IDC's Worldwide Artificial Intelligence Spending Guide ...
  • By: 

    • Oru Mohiuddin Loading
    • Mary Wardley Loading
    This IDC Market Note highlights key announcements during NICE Interactions 2023. It discusses the future potential of NICE's products and what it means for NICE as well as CX going forward.
  • By:  Yoko Ono Loading

    国内では、ロボットの公道走行やドローンの有人エリアの目視外飛行が解禁され、今後、ロボットやドローンの活用が加速すると考えられる。本調査レポートは、マルチベンダーのロボットやドローンの運行管理プラットフォームの提供に取り組むICTベンダーに取材し、その市場動向を分析したものである。ロボットやドローンの活用における5Gやエッジコンピューティングへのニーズについても考察している。「ICTベンダーは、ロボットやドローンを含む新たなモビリティの「マルチベンダー統合運用管理」というポジシ...
  • By: 

    • Wayne Kurtzman Loading
    • Oru Mohiuddin Loading
    • Denise Lund Loading
    Zoom (NASDAQ:ZM), the company best known for connecting the world during the COVID-19 pandemic, continues its rapid evolution as a complete enterprise collaboration platform, underscore the word platform. This was evident at its annual anal...
  • By: 

    • Denise Lund Loading
    • Wayne Kurtzman Loading
    • Mary Wardley Loading
    In a market where competition is fierce for employee- and customer-focused solutions, RingCentral is making strides by announcing AI-driven UCaaS and CCaaS solutions and an acquisition in the meetings/video/webinar solution space. While the...
  • By:  Wayne Kurtzman Loading

    This IDC Survey is intended to help technology leaders and vendors with current insights into the use of collaboration applications and the purchasing processes in that market.IDC's 2023 Annual Collaboration Study surveyed the attitudes, ad...
  • By: 

    • Alejandro Florean Loading
    • Danielle Ibran Loading
  • By: 

    • Olga Yashkova Loading
    • Lewis Ward Loading
    This IDC Link discusses the launch of the Alliance for Open Universal Scene Description (OpenUSD), a nonprofit organization that seeks to standardize, develop, and propagate how high-quality digital 3D content may be authored across a range...

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