Asia/Pacific Emerging Technology Advisory Services Team

Jackson Chen

Research Analyst

Sandra Ng

Group Vice President and General Manager

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Lily Li

Research Manager

Wency Yang

Senior Market Analyst

Catherine Hong

Senior Market Analyst

New Research


  • By: 

    • Lavanya Jindal
    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    This IDC Market Note discusses the announcement made in Salesforce's Connections event on June 7‒8, 2023, for marketing and commerce professionals. The company launched its generative AI (GenAI) products: Marketing GPT and Commerce GPT. Sal...
  • By: 

    • Catherine Hong Loading
    • James Wang Loading
    行车与泊车算法在开发与调用中仍需进一步融合:当前技术提供商已经能够较为普遍地提供硬件集成、统一底软架构的行泊一体方案,但是鉴于主机厂采购习惯,算法应用层的行车域泊车算法仍处于分别开发、分别运行的状态。主机厂通常采购不同的技术提供商提供行车、泊车算法,并有一方或硬件集成商进行集成,因而行车与泊车感知、规控等模块仍相对独立。而未来,将行车与泊车任务整合,进行统一的感知、感知融合、规控、定位任务,能够实现更好的集成开发并进行OTA升级(省时稳定),为用户提供更加无缝的行泊体验。ID...
  • By: 

    • Supriya Deka Loading
    • Lisashree Mishra Loading
    • Daniel-Zoe Jimenez Loading
    This IDC study examines the financial applications software market for 2021–2022. The revenue and market share of the leading vendors are provided for the year 2022."As businesses increasingly seek tailored financial solutions that fit thei...
  • By:  Wency Yang Loading

    当前AI+数字孪生正处于快速发展的阶段,未来将会成为企业数字化转型的重要工具。从产品更新、技术迭代、服务创新等维度深度赋能制造业、物流、医疗以及航天航空等领域,并持续向其他行业辐射,通过科学的方法提高生产效率,降低产品成本,有效控制设备风险,帮助企业进行决策分析。在AI的加持下,数字孪生技术将会大有可为,成为解决工业场景下重大挑战的有利途径。IDC中国新兴科技研究组高级分析师杨雯表示:"人工智能与数字孪生深度融合的趋势明显,市场需求和关注度不断攀升,持续加速在各行各业落地应用...
  • By: 

    • Lavanya Jindal
    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    This IDC Market Perspective discusses the generative AI (Gen AI) landscape and its implications on customer experience (CX). IDC contextualizes what this means for the customer service market in terms of the impact, its potential to augment...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Perspective offers insights into generative AI code generators and how they are playing an important role in boosting developers' efficiency and productivity in Asia and the Pacific. It also provides a brief overview of popular ven...
  • By: 

    • Lavanya Jindal
    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    This IDC Market Glance provides a current overview of the Asia/Pacific (including Japan) (APJ) customer experience (CX) landscape. It depicts who the major software and services players in the Asia/Pacific market are across 20 segments. As ...
  • By:  Wency Yang Loading

    本报告主要论述了中国RPA+AI的市场份额,IDC预测2022年中国 RPA+AI的市场规模为3.1亿美元,比上一年增长19.2%。预计未来几年中,受到大模型、AIGC等影响,中国RPA+AI市场将会进入爆发期,预计未来3年的复合增长率在60%以上。IDC人工智能高级分析师杨雯表示:由于AI技术的快速发展,预训练大模型推动了企业软件新的交互范式的出现,RPA软件也将受到极大冲击。从RPA使用企业端来看,复杂的用户操作界面将会被简单的对话形式代替,极大程度降低员工使用门槛和操作...
  • By: 

    • Supriya Deka Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Perspective examines the automation trends in small and medium-sized businesses (SMBs) and midmarket segments across different business functions, as well as in customer relationship management (CRM), human capital management (HCM)...
  • By: 

    • Lily Li Loading
    • Yuri Cui Loading
    • Kai Cui Loading
    2022年,中国商用机器人市场总体规模近1.69亿美元,相比2021年略降2.5%。餐饮、酒店等行业受疫情影响较大,带动配送机器人市场下降明显。清洁机器人在完成场景验证后,在办公楼、商超等场景规模复制,市场快速增长。其它场景则相对稳定。"2022年,中国商用服务机器人市场受到下游行业不景气的较大影响进入调整期,市场也进一步分化。经过2022年的调整,很多企业业务调整到更适合市场发展的状态,同时2023年以来很多下游客户行业开始逐步恢复,预计2023年下半年开始,中国商用服务机...

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