IT Benchmarking

Understanding Performance Based on Peers

Market comparisons that drive improved decision making and actionable change. Understand how you are positioned against peers to drive informed change.

We offer various methods to benchmark your IT.

  • Cloud Economics

    Get control over your cloud spend. Understand your cloud bill, optimize the rates and utilization of your cloud resources. Align your organization to track performance and make real-time decisions.

    4-6 months
  • Deal & Bid Support

    Drive an effective process that creates the best outcome in sourcing initiatives. Include market intelligence to short-list vendors and save time, effort and process cost.

    6 weeks
  • IT Service Cost Management

    Assess internal IT cost and performance and benchmark against peers. Understand and act on where your IT is underperforming with advice on improvement actions.

    10 weeks
  • IT Staffing Assessment

    Cost benchmarking. Assessing the cost efficiencies of your internal technology services against peer organizations. For do it yourself IT. Maturity modelling and staffing assessment can be part.

    9 weeks
  • IT Supplier Performance Management

    Look at IT processes to see whether they 1) meet current needs, and 2) what is required to meet future maturity goals. Tuning up your IT organization.

    9 weeks
  • Contract Lifecycle Management

    Establish effective contract management by controlling the contracted services, agreements and actions for both the supplier and buying organization. Enables businesses to make the most of their contracts, avoid risks and control costs.

    12 – 19 weeks

Prepare your organization for the new reality of cloud

Cloud comes with opportunities, but also with challenges. The flexibility, scalability and ease of use make the cloud powerful, but many organizations struggle with the consequences on their spend and cost control.

After the shock of the migration comes the bill shock from the cloud provider: spend exceeds budgets and expectations. The bill itself gives little clue on where the spend is being done, and what can be done to reduce it.

Based on the FinOps® framework Cloud Economics helps you to take control over your cloud spend again by locating optimizations and getting your organization ready to keep it under control by setting up processes and tools, and training people to enable your organization to do it by itself.

CE delivers tangible, actionable recommendations to guide organizations to reduce costs and optimize cloud workloads.

It is systematic, quantitative, comprehensive, data-driven, and repeatable with demonstrated and quantified value for clients. Benchmarks against the industry to understand positioning and provide data-driven negotiation.

Reign in your costs

Targeted and actionable recommendations on where and how to optimize cloud spend.

Regain control

Processes, tools, tips and tricks to gain control over your cloud spend.

Create accountability

Demonstrate the follow up and results optimizations to stakeholders.

Contract better when sourcing

Vendors are experts at bidding and contracting. Most clients aren’t because it is not their day job. Have IDC experts assist you in leveling the field.

Drive an effective process that creates the best outcome in sourcing initiatives. Include market intelligence to short-list vendors and save time, effort and process cost.

The contracting process for a new or existing partner can be as complicated and confusing as the selection itself. IDC simplifies and standardizes the process with its consistent framework to ensure improved outcomes, faster and more effectively and with less pain. We support clients through the process of contracting a new services provider. IDC helps manage the negotiation and contracting processes. We can supply key terms and conditions to ensure a performative contract, benchmark the proposed vendor pricing model against similar contracts and services to aid in getting a market conform contract.

Get better deals

Data on what others are paying and best practice negotiation tactics

Deals that meet goals

Performance based contracts that incentivize for your needs

React quickly

Address project challenges before they become business headaches

Optimize and benchmark your IT organization

Assess internal IT cost and performance and benchmark against peers. Understand and act on where your IT is underperforming with advice on improvement actions. Identify technology and process debt to drive efficiency.

Cost benchmarking. Assess the cost and performance efficiencies of your internal technology services (or parts) against peer organizations or outsourced options. Act on cost insights to reallocate budget or for investment requests. Provide object, data-driven arguments to support technology investments.

ITSCM provides benchmarked, data-driven evidence on how to drive efficiencies and areas for cost improvement. It provides IT organizations fact-based points for budgeting and showing value to the business. Helps re-direct investments from inefficiency to business enablers.

Drive cost efficiencies

30% of IT costs are inefficient. Identify and address those hurdles

Visibility into technology dollars

Technology proliferates. Regain visibility and insight into where technology dollars go

Redeploy capital

When budgets are tight, identify debt and inefficiency and redirect budget to value

Optimize your IT organization for today and the future

IT staffing assessment to answer the questions: How should IT establish or shape its organization to address current requirements and evolve to meet future organizational needs?

IDC guides IT in optimizing their workforce for current and future value. Understanding whether IT is properly staffed, structured and skilled to meet current and future organizational needs based on business goals and referenced to peer groups.

The service offers benchmarked, data-driven analysis and helps direct staffing investment. It identifies whether staffing (number and roles) meets current needs and whether staff roles need augmenting for the future. The service further maps staff roles to industry standards to assess appropriate roles and provide a logical structure to organizational roles that improves hiring, staffing and compensation processes.

Organizing and staffing to need

Fact-based insights into roles, structure and staffing to meet business requirements

Staffing versus peers

Address the challenge to validate your staffing. Benchmarks to answer the challenge

Map staff roles to standards

Easier compensation comparisons and hiring against industry standard roles

Get the value from your vendors you pay for

Understand the price and performance value of your sourcing partners through market benchmarking of price and performance. Rightsize and improve sourcing relationships. Continuous improvement of sourcing relationships.

It is hard to assess whether the outsourced or MSP service you receive is market price and performance conform. Answering the business question, 'Are we getting a good deal from this relationship' is harder than anticipated.

Benchmarking the services contracted against market performance and costs peers gives clients a clear understanding where their sourcing partner is performative and where they aren't. This provides sourcing relationships mid-course corrections or drives improved contracting for future contract renewals or new sourcing projects. Clients and vendors have seen struggling relationships repaired for mutual benefit. It helps clients avoid the effort of changing sourcing providers by allowing the provider to improve their performance to market value. A win-win for both the client and the sourcing provider.

Continual contract market conformance

Has a good contract become bad as the market has evolved and resolving it

Get the value paid for at the right cost

Apply the appropriate KPIs to ensure value is delivered for the business and IT

Ending the invoice disputes

Objective advice on structuring price x quantity and structuring services and cost

Contract Lifecycle Management

Manage your contract objectives, risks and supplier relationships effectively during the whole contract lifecycle. Do you have a solid foundation for effective and efficient contract management that spans contract creation to completion?

Optimizing IT contracts to achieve objectives that align to the business requires proactive management and control of contracted IT services. This includes timely identification and management of contract risks and managing costs within the contract using an organization-wide standard process.

IDC’s Contract Lifecycle Management provides a framework based on proven contract management methods and market practices to design and implement the contract management function for your IT organization. It ensures that contract management is embedded in the organization and processes where optimal support can be realized through tooling.

Contract management scenario

Leverage your contract management activities and focus on the contracts that need (full) contract management.

IT, Procurement, Legal and Finance alignment

Being able to manage all aspects of the contract through alignment with finance, legal and procurement processes and documentation.

Insights in contract risks and opportunities

Actively manage the contract to gain timely insights for improving contracts and vendor relationships and getting the most value out of IT to support your business.

Meet the IDC Metri Team

  • Senior Consultant IT Benchmarking

  • Senior Consultant IT Benchmarking

  • Principal IT Sourcing

  • Senior Consultant IT Sourcing

  • Principal Consultant

Let’s Discuss your Needs Together