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  • Current: Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future

 target audience: TECH SUPPLIER  Publication date: Mar 2023 - Document type: Market Note - Doc  Document number: # US50424323

Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future

By: 

  • Denise Lund
  • Mary Wardley
  • Courtney Munroe
  • Oru Mohiuddin
  • Wayne Kurtzman
  • Rich Costello
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future

  • In This Market Note

    • Financial Announcement Highlights

    • Avaya's Restructuring Support Agreement and Voluntary Chapter 11

  • IDC's Point of View

    • Avaya Plays a More Profitable Role in Its Customers' Transition to UCaaS, Recognizing That Voice Continues to Play a Significant Role in Collaboration

    • Avaya Continues to Support and Nurture Its Contact Center Installed Base While Further Developing CCaaS Users and Assets

    • Avaya Sees Collaboration as a Primary Mode of Communication

    • Avaya Continues to Integrate CPaaS into a Portfolio

    • Customer Life-Cycle Management Helps Avaya's Go to Market

    • Conclusion

  • Learn More

    • Synopsis