IDC FutureScape: Worldwide Future of Work 2024 Predictions

IDC FutureScape Figure

• Figure: IDC FutureScape: Worldwide Future of Work 2024 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers

• Predictions: Impact on Technology Buyers

• Prediction 1: By 2026, Enterprises That Directly Tie GenAI to Intelligent Document Processing Will See a 20% Increase in New Use Cases Leading to Increased Productivity and Scale and Improved Customer Experiences

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 2: By 2028, over Two-Thirds of Large Businesses Will Use Prompt Engineering to Prototype AR/VR Simulations, Reducing Development Time from Weeks to Hours and Creating Precision Training

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 3: Business Teams Using Code Generation Copilots Will Achieve 70% Success Rate in Streamlining Jobs with Task/Workflow Automation, Replacing Low-Code and IT-Supported Development by 2024

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 4: 60% of G2000 Will Upgrade Hardware and Software Technologies to Increase Worker Retention with Personalized Work Experiences and Enhanced Collaboration by 2025

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 5: By 2028, Digital Twin Technologies Will Enhance Virtual and Physical Office User Experiences, Driving a 30%+ Improvement in Retention of Workers in G1000 Companies

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 6: By 2028, 80% of the Global 2000 Will Invest in Office Climate Havens, Using Asset-Based/Renewable Energy to Defray 30% of Their Ongoing Operating Costs

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 7: In 2024, GenAI Tools Will Enable Senior Leaders to Double Productive Use of Unstructured Data by Discovering Untapped Insights and Knowledge, Driving 20% Growth in Sustainable Business Benefit

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 8: Enterprises Will Leverage Personalized Technology Skills Development to Drive $1 Trillion in Productivity Gains by 2026, Enabled by GenAI and Automation Everywhere

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 9: By 2027, 80% of G1000 Organizations Will Mitigate Technical Skills Shortages Using Digital Adoption Platforms

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 10: By 2027, 40% of Current Job Roles Will Be Redefined or Eliminated Across G2000 Organizations Accelerated by GenAI Adoption

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

Advice for Technology Buyers

External Drivers: Detail

• AI Everywhere — Generative AI Takes the Spotlight

• The Drive to Automate — Maximizing Efficiency and New Opportunities

• Economic Uncertainty — IT Malaise and Market Volatility

• Cybersecurity and Risk — Building Resilience Against Multiplying Threats

• The Digital Business Imperative — Competitiveness and Outcomes

• Dynamic Work and Skills Requirements — New Work Mode Era

• Operationalization of ESG — Measuring and Implementing Sustainability

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• Related Research