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 target audience: TECH BUYER  Publication date: Nov 2021 - Document type: IDC MarketScape - Doc  Document number: # US48340721

IDC MarketScape: Worldwide Conversational Artificial Intelligence Software Platforms for Customer Service 2021 Vendor Assessment

By: 

  • David Schubmehl
  • Hayley Sutherland
  • Mary Wardley
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Content

List of Tables

List of Figures



Related Links

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Table of Contents


  • IDC MarketScape Figure

    • Figure: IDC MarketScape Worldwide Conversational AI Software Platforms for Customer Service Vendor Assessment

  • IDC Opinion

    • Figure: Conversational AI Build Process Steps

  • IDC MarketScape Vendor Inclusion Criteria

  • Advice for Technology Buyers

  • Vendor Summary Profiles

    • [24]7.ai

    • Strengths

    • Challenges

    • Consider [24]7.ai When

    • Ada

    • Strengths

    • Challenges

    • Consider Ada When

    • Amelia

    • Strengths

    • Challenges

    • Consider Amelia When

    • Avaya

    • Strengths

    • Challenges

    • Consider Avaya When

    • Boost.ai

    • Strengths

    • Challenges

    • Consider Boost.ai When

    • Cognigy

    • Strengths

    • Challenges

    • Consider Cognigy When

    • Genesys

    • Strengths

    • Challenges

    • Consider Genesys When

    • Google

    • Strengths

    • Challenges

    • Consider Google When

    • IBM

    • Strengths

    • Challenges

    • Consider IBM When

    • Inbenta

    • Strengths

    • Challenges

    • Consider Inbenta When

    • Kore.ai

    • Strengths

    • Challenges

    • Consider Kore.ai When

    • Microsoft

    • Strengths

    • Challenges

    • Consider Microsoft When

    • Omilia

    • Strengths

    • Challenges

    • Consider Omilia When

    • Oracle

    • Strengths

    • Challenges

    • Consider Oracle When

    • Salesforce

    • Strengths

    • Challenges

    • Consider Salesforce When

    • Verint

    • Strengths

    • Challenges

    • Consider Verint When

  • Appendix

    • Reading an IDC MarketScape Graph

    • IDC MarketScape Methodology

    • Market Definition

    • Strategies and Capabilities Criteria

    • Table: Key Strategy Measures for Success: Worldwide Conversational AI Software Platforms for Customer Service

    • Table: Key Capabilities Measures for Success: Worldwide Conversational AI Software Platforms for Customer Service

  • Learn More

    • Related Research

    • Synopsis