IDC FutureScape: Worldwide Retail 2022 Predictions

IDC FutureScape Figure

• Figure: IDC FutureScape: Worldwide Retail 2022 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers

• Predictions: Impact on Technology Buyers

• Prediction 1: By 2022, Retailers Collaborating on Cloud- and Data-Driven Innovation with Consulting and Systems Integration Partners Will Increase the Speed of Digital Road Maps Execution by at Least 30%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 2: By 2023, 75% of Retail C-Suite Leaders Implement Business-Critical KPIs Tied to Data Availability, Recovery, and Stewardship as Rising Levels of Cyberattacks Expose the Scale of Data at Risk

• Associated Drivers

• IT Impact

• Guidance

• Prediction 3: By 2023, 80% of the Top 2000 Retailers Will Implement Buy Now, Pay Later to Improve Conversion Rates and Increase Basket Size by Average of 25%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 4: By 2023, 40% of Retailers Will Have Integrated Livestreaming Capabilities to Their Commerce Platforms, Increasing Ecommerce Conversion Rates by at Least 10%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 5: By 2024, 25% of the Customer Data Utilized to Drive Personalized Experiences and Improve Omni-Channel Merchandising, Marketing, and Service Intelligence Will Be Sourced from Shared Customer Data Hubs

• Associated Drivers

• IT Impact

• Guidance

• Prediction 6: By 2024, 40% of the Top 500 Retailers Will Use AI-Enabled Decision Support to Drive Improvements in the New KPIs of Omni-Channel Retail, Including CLV, Productivity, and Profitability

• Associated Drivers

• IT Impact

• Guidance

• Prediction 7: By 2025, 75% of Retailers Will Implement Critical Supply Chain KPIs That Tie Carbon Emissions/Environmental Factors to Both Product Development and Supplier Selection, Boosting Customer Loyalty by 45%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 8: By 2026, 90% of the Top 2000 Retailers Will Employ Edge Computing to Harness the Explosion of Data in Stores for Better Workforce Productivity and Customer Experience While Reducing Costs by 20%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 9: By 2025, 75% of Retailers Will Fully Integrate Order and Inventory Data and Optimize Against Fulfillment, Improving Conversion by 10% and Customer Satisfaction by 50% and Reducing Cost to Serve by 25%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 10: By 2026, 50% of Retailers Will Have Solved the Data Visibility and Integration Challenges to Fully Automate Intelligent Tasks and to Open Communications Among Employees and Data Processes

• Associated Drivers

• IT Impact

• Guidance

Advice for Technology Buyers

External Drivers: Detail

• Cybersecurity and Risk — The Threat Environment Just Keeps Scaling

• The Velocity of Connectedness — The Future Is Data in Motion

• Intelligence on Demand — Navigating the Torrent of Data

• Digital Ecosystem — Thriving in a Multiplatform World

• Environmental and Social Responsibility — A New Stakeholder-Driven Imperative

• Workforce Outlook — Redefining Teams, Reinventing Models, and Rethinking Leadership

• Engagement Reimagined — From Responsive to Anticipatory

Learn More

• Related Research