Future of Operations
Develop resilient decision-making
and unify operational data streams
As IT and Operations Technology (OT) converge, companies will leverage digital capabilities to build resilient organizations with the core goal of unifying operational data streams with data from the rest of the enterprise. New converged IT/OT organizations, which IDC refers to as Digital Engineering (DE), will facilitate the transformation to Industry 4.0 and ensure that data and systems are available to support resilient decision-making.
Inside the Future of Operations
The Future of Operations framework emphasizes the importance of building infrastructure and digital capabilities to develop resilient decision-making that keeps enterprises tightly aligned with customer expectations and demands. One of the critical aspects of the evolution to resilient decision-making is ensuring all the critical data and information is ingested, contextualized, organized, and visualized for key decision makers. The five key tenets of the Future of Operations are:
- Evolve beyond continuous improvement, Lean, and Six Sigma to resiliency and market focus.
- Embrace complexity in products, services, and markets while minimizing complications.
- Be resilient in adapting to changing markets and demands without losing the core operational purpose.
- Use digital capabilities, such as the Internet of Things (IoT), edge computing, or advanced analytics, to build a resilient organization and operation.
- Develop a converged IT and operational technology (OT) function in digital engineering (DE).