target audience: TECH SUPPLIER Publication date: Sep 2023 - Document type: Market Analysis Perspective - Doc Document number: # US50013623
Market Analysis Perspective: Worldwide Conversational AI Tools and Technologies, 2023
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Abstract
This IDC Market Analysis Perspective provides insight into the current state and outlook of the rapidly evolving conversational artificial intelligence (AI) tools and technologies software market. In the last year, conversational AI solutions have continued to explode within organizations for such use cases as customer service, human resources fulfillment, IT help desk, and even conversational commerce. Generative AI (GenAI) has had a significant impact on this market, and most vendors are racing to add GenAI features and capabilities to their portfolio. Related language technologies, including NLP, machine translation, speech to text, and text to speech, continue to improve dramatically due to new deep learning models and methods, open source innovations and, now, GenAI. In turn, these technologies are helping fuel more advanced conversational AI applications.
"Conversational AI solutions have emerged into the mainstream of organizational solutions," said Dave Schubmehl, research VP, AI and Automation at IDC. "The interest in generative AI has helped fuel interest in and adoption of conversational AI solutions within enterprises for both front-office and back-office applications. This continues to be a rapidly evolving and dynamic market, with numerous vendors and plenty of room remaining for innovation and expansion to provide further value."