Asia/Pacific Services Team

Sandra Ng

Group Vice President, Practice Group, IDC Asia/Pacific

Daniel-Zoe Jimenez

Associate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

Pushkaraksh Shanbhag

Associate Research Director

Chris Morris

Vice President, IDC Asia/Pacific

Liew Siew Choon

Research Manager, Services, IDC Asia/Pacific

Rijo George Thomas

Research Manager

Benjamin Ten

Market Analyst

Niviethan Rao

Associate Market Analyst

New Research


Implementation service providers play a critical role in maximizing the value of an enterprise's application investments and managing the risks associated with new implementations. Enterprise buyers look for several key differentiators befo...
The COVID-19 pandemic has disrupted numerous economies worldwide. In this regard, small and medium-sized businesses (SMBs) have been affected, too. However, this global crisis did not impact Asia/Pacific SMBs the same way across the board.H...
This IDC Web Conference presents a discussion of IDC's 2022 predictions for the future of work. As enterprises grapple with new hybrid work models, the pressure for innovation in a digital-first world, and the need for greater environmental...
This IDC study uses the IDC MarketScape model to provide an assessment of service providers (SPs) participating in the Microsoft Dynamics 365 implementation services market with specific offerings and capabilities in the segment. It discuss...
SAP recently announced its Q3 2021 results. The financials for Q3 2021 show an increase in cloud backlog further accelerated by 22% (non-IFRS constant currencies) to €8.17 billion, with cloud revenue growth up 20% (non-IFRS constant currenc...
This IDC study provides IDC's top 10 predictions for digital transformation for 2022."Direct digital transformation (DX) investment growth rates are accelerating, up to 16.5% CAGR for 2022-2024. This is an increase of one full percentage po...
This IDC study provides top 10 predictions for small and medium-sized businesses (SMBs) in 2022."One way SMBs are looking to grow, contain costs, and enhance productivity is by looking to digital technologies to increase awareness, reach, r...
This IDC Market Presentation provides insights into the pillars that organizations in Singapore must take note to thrive in a digital-first world. It covers where organizations stand in terms of their digital resiliency risks and digital tr...
This IDC survey presents data from IDC's 1Q21 Cloud Pulse Survey on current and future end-user cloud investment intent and the continued impact of the COVID-19 pandemic on business operations and organizations' cloud adoption strategies an...
This IDC study explores the future impact that technology will have on customer experience and the engagement between brand and customer.According to Alan Webber, program vice president, Customer Experience Applications at IDC, "COVID-19 ca...

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