target audience: TECH SUPPLIER Publication date: Jul 2024 - Document type: Market Forecast - Doc Document number: # JPE50870224
Japan CX Software/CRM Applications Forecast, 2024–2028
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Abstract
This IDC Market Forecast provides 2023 actual results (based on sales revenue) for the domestic customer experience (CX)-related software/cybersecurity risk management (CRM) application market and market forecasts from 2024 to 2028.
Saki Ota, senior market analyst, Software and Services, IDC Japan, says, "For the domestic CX-related software/CRM application market to continue growing, it will be important for IT suppliers to provide generative AI optimized for each use case, update their CX strategies with an eye toward going beyond the standardization of high-quality CX, support the use of customer data across the value chain of corporate activities, and respond to the changes in client companies that come with the spread of digital business."
This is the English translation of the IDC #JPJ50707424.