target audience: TECH SUPPLIER  Publication date: Nov 2023 - Document type: Market Note - Doc  Document number: # EUR151352723

NICE: Specializing in CX-Driven GenAI


  • Oru Mohiuddin Loading
  • Mary Wardley Loading


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This IDC Market Note highlights the key points from NICE Analyst Summit held in Peru on October 11-13, 2023. It discusses NICE's strategy and drivers of innovations as NICE continues to specialize in CX-based AI, leveraging its assets and expertise in customer interactions.


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