Asia/Pacific Emerging Technology Advisory Services Team
New Research
This IDC Market Perspective discusses the generative AI (Gen AI) landscape and its implications on customer experience (CX). IDC contextualizes what this means for the customer service market in terms of the impact, its potential to augment...
本IDC调查焦点探讨了当前阶段工业企业用户最关心的工业互联网技术领域。IDC在2023年深圳工业互联网峰会上，针对参会企业用户开展了调研。调研结果显示，企业最关注的领域包括IoT平台、AI视觉智能、精益管理、数据智能、3D数字孪生、透明工厂、数字工厂整体方案等，生产管理的直接提升依然是企业关注的核心，IoT和AI的应用正在被越来越多的企业关注。本次调研有效样本量75个，主要是工业企业IT相关负责人。
This IDC Market Glance provides a current overview of the Asia/Pacific (including Japan) (APJ) customer experience (CX) landscape. It depicts who the major software and services players in the Asia/Pacific market are across 20 segments. As ...
本报告主要论述了中国RPA+AI的市场份额，IDC预测2022年中国 RPA+AI的市场规模为3.1亿美元，比上一年增长19.2%。预计未来几年中，受到大模型、AIGC等影响，中国RPA+AI市场将会进入爆发期，预计未来3年的复合增长率在60%以上。IDC人工智能高级分析师杨雯表示：由于AI技术的快速发展，预训练大模型推动了企业软件新的交互范式的出现，RPA软件也将受到极大冲击。从RPA使用企业端来看，复杂的用户操作界面将会被简单的对话形式代替，极大程度降低员工使用门槛和操作...
2022年，中国商用机器人市场总体规模近1.69亿美元，相比2021年略降2.5%。餐饮、酒店等行业受疫情影响较大，带动配送机器人市场下降明显。清洁机器人在完成场景验证后，在办公楼、商超等场景规模复制，市场快速增长。其它场景则相对稳定。"2022年，中国商用服务机器人市场受到下游行业不景气的较大影响进入调整期，市场也进一步分化。经过2022年的调整，很多企业业务调整到更适合市场发展的状态，同时2023年以来很多下游客户行业开始逐步恢复，预计2023年下半年开始，中国商用服务机...
This IDC Perspective examines the automation trends in small and medium-sized businesses (SMBs) and midmarket segments across different business functions, as well as in customer relationship management (CRM), human capital management (HCM)...
This IDC Market Perspective offers insights about the challenges, industry trends, and best practices of telecom firms driving digital innovation in Asia/Pacific. The digital-first concept is being embraced by telecom firms around the regio...
This IDC Survey provides an overview of how small and medium-sized businesses (SMBs) (fewer than 500 employees) and midmarket company (500–999) employees in Asia/Pacific (including Japan) (APJ) are being affected by the macroeconomic headwi...
当前，中国物联网作为新基建的重要部分正进入发展新阶段，尤其是2022年移动物联网实现“物超人”以来，物联网与千行百业的融合应用广度和深度正在加速拓展。为更好地了解用户目前在部署物联网解决方案的开发和部署时所面临的机遇和挑战，IDC启动了物联网调研，调研结果反映了各行业用户对物联网的应用现状、需求、规划和趋势。IDC 新兴技术研究部研究经理李君兰表示：“中国物联网经过十来年的发展，正从万物互联迈向万物智联。随着云计算、大数据、人工智能、区块链、5G等技术与物联的融合创新，当下用...
SAP recently announced its 1Q23 results. All results discussed in the document will be non-IFRS constant currencies unless otherwise specified. In addition, this earnings call is the first for SAP's new CFO, Dominik Asam, who became the new...
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