IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment

IDC MarketScape Figure

• Figure: IDC MarketScape Worldwide Front-Office Conversational AI Software Vendor Assessment

IDC Opinion

IDC MarketScape Vendor Inclusion Criteria

Advice for Technology Buyers

Vendor Summary Profiles

• Amelia

• Strengths

• Challenges

• Consider Amelia When

• Boost.ai

• Strengths

• Challenges

• Consider Boost.ai When

• Genesys

• Strengths

• Challenges

• Consider Genesys When

• Google

• Strengths

• Challenges

• Consider Google When

• Kore.ai

• Strengths

• Challenges

• Consider Kore.ai When

• NTT DATA

• Strengths

• Challenges

• Consider NTT DATA When

• OneReach.ai

•  Strengths

• Challenges

• Consider OneReach.ai When

• Salesforce

• Strengths

• Challenges

• Consider Salesforce When

• Tencent

• Strengths

• Challenges

• Consider Tencent When

• Verint

• Strengths

• Challenges

• Consider Verint When

• Yellow.ai

• Strengths

•  Challenges

• Consider Yellow.ai When

Appendix

• Reading an IDC MarketScape Graph

• IDC MarketScape Methodology

• Market Definition

• Strategies and Capabilities Criteria

• Table: Key Strategy Measures for Success: Worldwide Front-Office Conversational Artificial Intelligence Software

• Table: Key Capability Measures for Success: Worldwide Front-Office Conversational Artificial Intelligence Software

Learn More

• Related Research

• Synopsis