target audience: TECH BUYER  Publication date: Mar 2024 - Document type: IDC Perspective - Doc  Document number: # US51914624

The Value of an Experience-Orchestrated Business

By: 

  • Sudhir Rajagopal
  • Dhiraj Pramod Badgujar
  • Shari Lava
  • Amy Loomis, Ph.D.
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Building an Experience-Orchestrated Business

  • Situation Overview

    • What's Changing; Why Act Now?

    • Introducing the Experience-Orchestrated Business

    • Figure: Experience-Orchestrated Business

    • An Intelligent Technology Core Is the Heart of an Experience-Orchestrated Business

    • Halo of Data and Insights Fuels Shared Value Experiences

    • Workstreams and Journeys

    • Journeys

    • Workstreams

    • Pillars of an Experience-Orchestrated Business

    • Connections

    • Intelligence

    • Actions

    • Culture

    • Realize Value-Centric Outcomes from Being an X-O Business

    • Bringing the Experience-Orchestrated Business to Life

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis