Worldwide Customer Service Applications Software Forecast, 2023-2027: Growth Remains in Double Digits Despite Economic Concerns

IDC Market Forecast Figure

• Figure: Worldwide Customer Service Applications Software Revenue Snapshot

Executive Summary

Advice for Technology Suppliers

Market Forecast

• Table: Worldwide Customer Service Applications Software Revenue, 2022–2027: Current Currency and Constant Currency ($M)

• Figure: Worldwide Customer Service Applications Software Revenue Growth, 2022–2027: Current Currency and Constant Currency

• Deployment Type

• Table: Worldwide Customer Service Applications Software Revenue by Deployment Type, 2022–2027 ($M)

• Figure: Worldwide Customer Service Applications Software Revenue by Deployment Type, 2022–2027

• Geography

• Table: Worldwide Customer Service Applications Software Revenue by Region, 2022–2027 ($M)

• Figure: Worldwide Customer Service Applications Software Revenue by Region, 2022 and 2027

Market Context

• Drivers and Inhibitors

• Drivers

• COVID-19 Recovery

• Unemployment/Job Creation — Automation and Innovation

• AI and Generative AI Technologies

• Inhibitors

• Inflation

• The Russia–Ukraine War

• Significant Market Developments

• Figure: IT Investment Categories Most Immune to Budget Cuts: Worldwide, IT Role, and LOB Role

• Changes from Prior Forecast

• Table: Worldwide Customer Service Applications Software Revenue, 2018–2027: Comparison of September 2022 and September 2023 Forecasts ($M)

• Figure: Worldwide Customer Service Applications Software Revenue, 2018–2027: Comparison of September 2022 and September 2023 Forecasts

Methodology

• Historical and Forecast Market Values and Exchange Rates

• Table: Exchange Rates, 2018–2027

Market Definition

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