• IDC
  • Products & Services
  • Research
  • Current: Genesys Xperience 2023: Genesys Expands AI Capabilities Through Generative AI Enhancements and Partnerships

 target audience: TECH SUPPLIER  Publication date: Sep 2023 - Document type: Market Note - Doc  Document number: # US51203423

Genesys Xperience 2023: Genesys Expands AI Capabilities Through Generative AI Enhancements and Partnerships

By: 

  • Hayley Sutherland
  • David Schubmehl
Add to shopping cart $2,500.00
Back to Document Abstract

Content

List of Figures



Related Links

Back to Document Abstract

Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Genesys Xperience 2023 — Genesys Expands AI Capabilities Through Generative AI Enhancements and Partnerships

  • In This Market Note

  • IDC's Point of View

    • Generative AI Features and Road Map

    • Figure: How Genesys Leverages Generative AI for Agent Assist

    • Amazon Bedrock Partnership

    • IDC's Take

  • Learn More

    • Related Research

    • Synopsis