Ushur: Reaping Dividends with Disciplined Growth and a Dedicated Focus on Delivering Customer Excellence

Executive Snapshot

• Figure: Executive Snapshot: Ushur — Reaping Dividends with Disciplined Growth and a Focus on Customer Excellence

In This Market Note

IDC's Point of View

• Helping Enterprises Stay Focused on CX as the North Star

• Optimizing Experience Outcomes with Generative AI and Expansion of Large Language Models

• Scaling a Context-Aware, Go-to-Market Approach

• Verticalization Strategy and Regional Expansion

• Partner-Led Approach

• Delivering Better Experience Outcomes and Increasing Customer Satisfaction

• Conclusion

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• Related Research

• Synopsis