target audience: TECH SUPPLIER Publication date: Mar 2023 - Document type: Market Note - Doc Document number: # US50454023
Ushur: Reaping Dividends with Disciplined Growth and a Dedicated Focus on Delivering Customer Excellence
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Abstract
This IDC Market Note offers a perspective from the future of CX standpoint on Ushur's Series C funding that was announced on February 7, 2023. During a detailed briefing with Ushur leadership, the team shared updates about plans to innovate its product road map with the latest in generative AI capabilities and expanding its LLMs with industry-specific training data. Ushur also outlined priorities for its GTM expansion in new verticals and geographies with a partner-led approach, combined with a greater focus on a verticalization strategy for product capabilities and packaged solutions.