target audience: TECH SUPPLIER  Publication date: Mar 2023 - Document type: Market Perspective - Doc  Document number: # US50440723

The Field Service Experience Boosts the Next Sale

By: 

  • Michelle Morgan
  • Aly Pinder
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: The Field Service Experience Boosts the Next Sale

  • New Market Developments and Dynamics

    • Figure: Metrics That Matter in Service to Determine Success

    • Scenarios/Use Cases

    • Consumerization of the B2B Experience

    • Single Source of Truth for a Seamless Customer Journey

    • Customer Loyalty, Lifetime Value, and Enhanced Share of Wallet Through Service

  • Advice for the Technology Supplier and Services Provider

  • Learn More

    • Related Research

    • Synopsis