target audience: TECH BUYER  Publication date: Feb 2024 - Document type: IDC PeerScape - Doc  Document number: # US50083423

IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail

By: 

  • Leslie Hand Loading
  • Anne Paris

Content



Related Links

Table of Contents


  • IDC PeerScape Figure

    • Figure: IDC PeerScape: Retail Workforce Engagement — Best Practices for Using Technology Platforms and Applications to Engage Frontline Associates

  • Executive Summary

  • Peer Insights

    • Practice 1: Use Frontline Employee Engagement Applications and Platforms to Create or Reinforce a Strong Associate Value Proposition and Retain Employees Longer

    • Challenge

    • Example

    • Guidance

    • Practice 2: Leverage Handheld and Mobile Devices to Give Employees Access to the Inventory and Fulfillment Tools They Need on the Store Floor to Deliver on Customer Promises

    • Challenge

    • Example

    • Guidance

    • Practice 3: Aggregate Data and Allow It to Be Surfaced and Shared Seamlessly, to Drive Down Operations Costs, Engage Employees with New Experiences, and Foster Growth Overall

    • Challenge

    • Example

    • Guidance

    • Practice 4: Leverage Existing Vendor Partnerships to Test GenAI Applications That Create Learning Modules, Drive Tasking and Task Management, and Engage Associates

    • Challenge

    • Example

    • Guidance

    • Disclaimer