IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail

IDC PeerScape Figure

• Figure: IDC PeerScape: Retail Workforce Engagement — Best Practices for Using Technology Platforms and Applications to Engage Frontline Associates

Executive Summary

Peer Insights

• Practice 1: Use Frontline Employee Engagement Applications and Platforms to Create or Reinforce a Strong Associate Value Proposition and Retain Employees Longer

• Challenge

• Example

• Guidance

• Practice 2: Leverage Handheld and Mobile Devices to Give Employees Access to the Inventory and Fulfillment Tools They Need on the Store Floor to Deliver on Customer Promises

• Challenge

• Example

• Guidance

• Practice 3: Aggregate Data and Allow It to Be Surfaced and Shared Seamlessly, to Drive Down Operations Costs, Engage Employees with New Experiences, and Foster Growth Overall

• Challenge

• Example

• Guidance

• Practice 4: Leverage Existing Vendor Partnerships to Test GenAI Applications That Create Learning Modules, Drive Tasking and Task Management, and Engage Associates

• Challenge

• Example

• Guidance

• Disclaimer