target audience: TECH BUYER Publication date: Feb 2024 - Document type: IDC PeerScape - Doc Document number: # US50083423
IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail
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Abstract
This IDC PeerScape looks at how leading retail brands have been successfully using frontline workforce engagement technology to retain, train, and empower their employees and solve operational problems. Retailers should use this document to understand how to approach implementing employee engagement tools, from understanding the problems that need solving to choosing a technology partner who best addresses what the retailer needs.
"Retailers aren't just looking for a technology solution — they are looking for tech partners that can help them empower employees. And not every retailer culture is the same — look for partners that can help you adapt a tool to the unique needs of your workforce while strengthening the shared purpose and connection of your brand and work environment," says Leslie Hand, group vice president, IDC Retail and Financial Insights.