target audience: TECH BUYER  Publication date: Nov 2023 - Document type: IDC MarketScape - Doc  Document number: # US49988023

IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment

By: 

  • Hayley Sutherland
  • Andrew Gens
  • David Schubmehl
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Content

List of Tables

List of Figures



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Table of Contents


  • IDC MarketScape Figure

    • Figure: IDC MarketScape Worldwide General Purpose Conversational AI Software Vendor Assessment

  • IDC Opinion

  • IDC MarketScape Vendor Inclusion Criteria

  • Advice for Technology Buyers

  • Vendor Summary Profiles

    • Aisera

    • Strengths

    • Challenges

    • Consider Aisera When

    • Amelia

    • Strengths

    • Challenges

    • Consider Amelia When

    • Avaamo

    • Strengths

    • Challenges

    • Consider Avaamo When

    • Boost.ai

    • Strengths

    • Challenges

    • Consider Boost.ai When

    • Cognigy

    • Strengths

    • Challenges

    • Consider Cognigy When

    • Genesys

    • Strengths

    • Challenges

    • Consider Genesys When

    • Google

    • Strengths

    • Challenges

    • Consider Google When

    • Kore.ai

    • Strengths

    • Challenges

    • Consider Kore.ai When

    • Microsoft

    • Strengths

    • Challenges

    • Consider Microsoft When

    • NTT DATA

    • Strengths

    • Challenges

    • Consider NTT DATA When

    • Omilia

    • Strengths

    • Challenges

    • Consider Omilia When

    • OneReach.ai

    • Strengths

    • Challenges

    • Consider OneReach.AI When

    • Oracle

    • Strengths

    • Challenges

    • Consider Oracle When

    • Tencent

    • Strengths

    • Challenges

    • Consider Tencent When

    • Verint

    • Strengths

    • Challenges

    • Consider Verint When

    • Yellow.ai

    • Strengths

    •  Challenges

    • Consider Yellow.ai When

  • Appendix

    • Reading an IDC MarketScape Graph

    • IDC MarketScape Methodology

    • Market Definition

    • Strategies and Capabilities Criteria

    • Table: Key Strategy Measures for Success: Worldwide Conversational Artificial Intelligence Software

    • Table: Key Capability Measures for Success: Worldwide Conversational Artificial Intelligence Software

  • Learn More

    • Related Research

    • Synopsis