Worldwide UCaaS Service Provider Forecast, 2023–2027

IDC Market Forecast Figure

• Figure: Worldwide UCaaS Service Provider Revenue Snapshot

Executive Summary

Advice for Technology Suppliers

Market Forecast

• Table: Worldwide UCaaS Service Provider Revenue by Region, 2022–2027 ($M)

• Table: U.S. UCaaS Service Provider Revenue by Type, 2022–2027 ($M)

• Figure: U.S. UCaaS Service Provider Revenue Share by Type, 2022 and 2027

Market Context

• Drivers and Inhibitors

• Drivers

• UCaaS Spending Expectations

• Ease and Customizability of BYOC into Collaboration Environment

• Ongoing Migration to Cloud-Based UC

• Inhibitors

• UCaaS Price Pressure

• Economic Outlook

• Significant Market Developments

• Changes from Prior Forecast

• Table: Worldwide UCaaS Service Provider Revenue, 2019–2027: Comparison of April 2022 and September 2023 Forecasts ($B)

• Figure: Worldwide UCaaS Service Provider Revenue, 2019–2027: Comparison of April 2022 and September 2023 Forecasts

Market Definition

• Unified Communications as a Service

Methodology

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