target audience: TECH SUPPLIER Publication date: Sep 2023 - Document type: Market Forecast - Doc Document number: # US49638723
Worldwide UCaaS Service Provider Forecast, 2023–2027
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Abstract
This IDC study examines the worldwide unified communications–as-a-service (UCaaS) market for 2022–2027, with market growth forecasts by the United States versus the rest of the world. A five-year growth forecast for this market is shown for 2023–2027.
"The opportunity to seize the day in UCaaS is here for telcos and cable companies. Buyers want solutions, yet it will take a diligent effort to stay with what it takes to succeed," said Denise Lund, research vice president, Worldwide UC&C and Telecom at IDC. "Success in UCaaS means not only garnering volume but also establishing oneself as a provider that inspires buyers to enable more complex unified communications use cases and ones that firmly establish voice as a must-have in omni-channel communications between employees and with customers."